The DataMagine document management solution can “image enable” your documents in many departments throughout your company, including—
DataMagine for Customer Service Datasheet (07/06)
Customer service representatives are often some of the only contacts clients have with a company. Therefore, you need your department to be professional, timely and efficient to ensure a positive client impression. Unfortunately, response times can be delayed due to searching through paper files and finding a specific correspondence.
Enable your customer service department to stay focused on your clients instead of lost in paperwork by implementing the DataMagine solution from Agilysys. With one keystroke, team members can retrieve documentation to answer inquiries or even e-mail a copy of an invoice while the customer is still on the phone. The DataMagine Report Archive Module captures any system-generated documents automatically, such as purchase orders and invoices, and links them to your customer service business application for instant access.
Benefits to customer service departments include:
- Enhanced client relationships
- Ability to distribute reports to outside sources via e-mail, fax, or online
- Reduction in administrative and document-related errors
- Quicker response time to document requests
- Increased staff efficiency
DataMagine for Human Resources Datasheet (07/06)
Imagine your human resources department void of hard copy paper trails, allowing quick access to employee files when needed. From time/expense reporting to employee recruitment, and benefits management to employee relations, the variety of important documentation is critical to an efficient HR department, yet excess time is often spent storing and retrieving such files.
The patented DataMagine document management solution from Agilysys is a comprehensive system that captures and manages the variety of documentation received by your HR department. Use the DocFlow Module and create a personalized task list to manage the paper-intensive orientation process of filling out new forms, ensuring that your business policies are followed. Scan any document from the hiring process into the DataMagine solution for electronic routing and fast indexing and retrieval directly with your HR business application.
Benefits to human resource departments include—
- Enhanced compliance with state and federal regulations
- Safe storage of confidential documents
- Elimination of manual data entry errors
- Quicker response time to document requests
- Improved service to internal employee clients
DataMagine for Retail Sales Datasheet (07/06)
A retail sales department needs to remain focused on their top priorities – meeting client needs and completing sales – rather than dealing with the burden of maintaining and searching through paper files. By implementing the DataMagine solution, your sales team can retrieve business-critical documents to answer inquiries, verify delivery, or explain the details of a sale.
The easy-to-use system captures and manages the variety of sales documents that your organization requires, such as contracts, delivery receipts, invoices and bills of lading. Specifically, the Barcode Module scans bar codes during a batch cycle at the end of the day, then indexes and stores the scanned images into the DataMagine solution. At that point, the documents are available to anyone in your organization with access to view them.
Benefits to retail sales departments include—
- Increased staff productivity
- Elimination of paper record storage
- Tighter control over records—built-in security prevents unauthorized access
- Electronic linking of files with your sales business application
- Enhanced client relationships