Support
Retailers require quick answers to their technology issues. Both store and corporate employees need a company that knows their retail systems and can accurately diagnose problems. Agilysys Support Services help retailers quickly resolve their systems issues. Support Services accomplishes this by—
- Hiring and training representatives with retail backgrounds
- Dedicating teams to customers
- Taking ownership of your problem
- Diagnosing problems quickly and accurately
A valuable part of Agilysys Support Services is our trained representatives. Most of our representatives come from the retail industry, so they understand the importance of a quick and accurate fix to your problem. These representatives are also aligned to your account. This makes them more effective because they know your specific technology.
Another way our Support Services quickly resolve issues is by taking ownership of the problem. When a retailer calls in with an issue, it becomes the representative’s issue. They take personal responsibility for investigating, diagnosing and resolving your problem.
We accurately diagnose problems because of our training program and our support structure. Our representatives are co-located with a testing and Quality Assurance lab. We have equipment loaded with our customers’ software. That way we can quickly replicate your store and determine the cause of the issue. After your issue is resolved, we provide detailed reporting to help you manage your business better. We do this for retailers of all sizes.
Support Services Quick Facts
- Customer-focused teams
- Total call ownership
- Representatives with retail experience
- 24/7/365 availability
- Support for your store or your corporate help desk