IT Services Management (ITSM) Solutions
Agilysys Professional Services is focused on helping corporations transform their IT organization to a business-aligned IT Service provider. We achieve this by drawing upon our deep technical expertise in management technology and our proven understanding of ITSM best practices to deliver tailored solutions to our customers.
We strive to perform beyond our client’s expectations with a broad suite of services, including:
- Assessments
- Management consulting workshops
- HP software implementation
- IT infrastructure library (ITIL) training and support
Solution Areas
ITSM Process Consulting
The effective operations of an IT organization depend on well-defined and mature processes and workflows. Through workshops and interviews, our consultants will work with your managers and IT personnel to design, develop and document the processes needed to sustain your key IT services and operations. We identify and optimize areas to increase efficiency, suggest improvements to cover possible shortcomings and pinpoint key integration points to maximize synergy. We leverage our proven understanding of ITIL best practices and field experience to design and test effective processes.
ITSM Assessment and Blueprinting Strategies
Embarking on an ITSM initiative can be an overwhelming challenge. Through analysis and assessments, our consultants can help senior management avoid common pitfalls in deploying a service management solution. Without a carefully planned design, initiatives can easily spiral out of control with no return on investment (ROI) or end in sight. We can mitigate these downfalls by analyzing your key business operations and objectives and develop a blueprint for deploying service management solutions.
ITIL Training
A key factor in deploying successful ITSM solutions is a thorough understanding of the basics of IT infrastructure library (ITIL). Agilysys provides EXIN-certified ITIL courses to help IT staff to understand the basic concepts -- or master details -- of implementing ITIL-based processes. We provide ITIL Foundation, Practitioner and Service Manager courses in both a classroom environment and web-based e-learning modules.
Infrastructure Management Solutions
The foundation of a successful IT service is a stable and well-managed IT infrastructure. Agilysys provides management technology solutions to enable IT organizations to monitor and manage any layer of the IT Infrastructure. Specifically, we provide a range of tool implementation services focused on legacy OpenView, Peregrine, Radia and Mercury product lines. This includes basic startup, advanced configuration, tool integration, development and health checks.
Service Management Solutions
Maturing each of the ITIL-based service management domains is key for the continued success of any IT organization. Agilysys designs comprehensive end-to-end management solutions to fully support, deliver and manage your IT services. We can address a specific IT challenge and develop a comprehensive service management solution covering the technical aspects, underlying process workflow, training and skill set requirements, and lastly address management of change concerns and issues.
Service Portfolio
Assessments
IT Service Management
IT Infrastructure Management
ITIL Process Management
Management Consulting Workshops
Service Support Workshops
Service Delivery Workshops
IT Asset Management
Data Center Management
Virtualization Management
Server Management
Network Management
Application Management
Desktop Management
HP Software Implementation
Network Node Manager StartUp
Network Node Manager Advanced Configuration
Operations Center StartUp
Operations Center Advanced Configuration
Performance Insight StartUp
Reporter StartUp
Performance Manager StartUp
ServiceCenter StartUp
AssetCenter StartUp
Service Desk – ServiceCenter Migration
ITIL Training
ITIL Foundation (web-based and classroom)
ITIL Service Managers
ITIL Practitioner - Support and Restore
ITIL Practitioner - Release and Control
Support
Project Management
On-site Residency Services