News & Events

Sep 29, 2014

Agilysys Announces rGuest™ Seat Table Management Solution

Agilysys Announces rGuest™ Seat Table Management Solution

Guest-Centric Solution Features Online Reservations, Wait List Management and More

ALPHARETTA, GA. — Sept. 29, 2014 — Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced an expansion of the rGuest™ product offering to include rGuest Seat, a comprehensive table, reservation and wait list management solution that streamlines operations and enables restaurants to provide superior service. The application can be bundled with other Agilysys offerings — including point-of-sale, analytics, inventory and procurement, and workforce management solutions — to round out the delivery of a rich guest experience.

rGuest Seat is a web-based and iOS app-based table management solution that can fit in with any size operation. Built on open industry standards, the flexible solution can reside on a networked computer or operate on an Apple® iPad® or iPad mini mobile digital device, allowing servers to greet guests and easily move around the restaurant to update table status. rGuest Seat offers full views of customized table layouts with capabilities to manage the dining process, including blocking tables from reservations and service. An online reservation widget enables diners to easily book reservations from the restaurant website and offers options such as special menus and seating areas. Software upgrades can be delivered automatically or with a simple click through the App StoreSM.

Other features of the rGuest Seat solution include:
  • Ability to control reservation slots manually or operate in automatic mode
  • Wait list functionality that provides more accurate wait time estimates
  • Customizable guest confirmation via email and text messaging
  • 'Administration View' dashboard that enables managers to track shift statistics, assign servers, add notes and access reports
  • Ability to toggle between restaurants to gain a complete view of reservations and wait list status

"With the introduction of rGuest Seat, we continue to expand the rGuest product offering with a state-of-the-art solution that enhances the total guest experience," said Ravi Angadi, vice president of product management at Agilysys. "The solution's features and functionality not only streamline operations but also allow restaurants to increase bookings, optimize resources and deliver exceptional service. Most importantly, the rGuest Seat application enables our customers to personalize their engagement with guests, creating lasting connections that result in greater satisfaction and repeat business."

About Agilysys

Agilysys is a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality industry. The company specializes in market-leading point-of-sale, property management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates extensively throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong and Malaysia. For more information, visit www.agilysys.com.

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PR Contact:
Beth McClure, Agilysys, 805-692-6356, beth.mcclure@agilysys.com

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