Today’s guests are accustomed to doing things on the go. They live in a mobile world. They value a simple and frictionless consumer experience for selecting where they will stay, what they will eat and where they will spend their dollars. The manner in which guests assess, select, experience and spend is changing almost as quickly as technology is advancing.
What technologies are you leveraging that actually help you better serve guests? Chances are you’re using integrated solutions with advanced interfaces that make guest services as efficient as possible. Guests needn’t be aware of the complexities of systems, and should be able to enjoy their poolside cocktail rather than spend a lot of time purchasing it.
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