Keys to Improving Guest Satisfaction, Boosting Staff Productivity and Increasing Revenue Are Highlighted in New Starfleet Research Study
ALPHARETTA, GA. — Sept. 15, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of The 2016 Smart Decision Guide to Restaurant Management and POS Systems, published by Starfleet Research. Based on exhaustive industry research, the document reveals how food and beverage service operators are looking to next-generation point-of-sale technology to improve efficiency, enhance guest satisfaction and increase revenue.
According to the study, today’s restaurant operators are seeing the biggest technology shift since the 1980s, when POS terminals replaced cash registers. Mobility, flexibility and customization are hallmarks of new POS systems. Many solutions also incorporate inventory control functionality, pay-at-table processing, employee management tools, reporting capabilities and seat reservations management. Moreover, today’s POS systems accept an increasing array of payment methods, including chip credit cards and e-wallet apps.
“Although every food and beverage services organization has its own unique needs and preferences, any restaurant that wants to remain competitive must implement point-of-sale technology that does more than merely accept payments,” said Jeff Zabin, research director at Starfleet Research. "Next-generation POS systems play an integral role in streamlining operations and enhancing the quality of the guest experience, both of which lead to revenue growth. This study clearly reveals a vast array of compelling reasons for restaurants to upgrade their point-of-sale technology as well as advice for maximizing the value of their POS investment after implementation.”
According to research conducted for the Smart Decision Guide:
- Almost one-quarter (24%) of restaurant operators who have not purchased a new restaurant management and POS system within the past three years indicate that they plan to do so in the next 12 months.
- 93% of respondents indicate that improving guest satisfaction, loyalty and positive word of mouth is one of the biggest benefits one can expect to gain with the right POS system.
- 88% of restaurateurs rank accommodating guests’ ordering and payment preferences as ‘important’ or ‘very important’.
- 81% of restaurant operators rank the need to gain access to POS data and business insights as an ‘important’ or ‘very important’ success factor.
- 78% of restaurant operators cite the benefits of POS mobility as the top reason to upgrade their technology capabilities.
- 73% of full-service restaurants and 57% of fast casual restaurants achieved ‘significant’ or ‘dramatic’ improvement in operations and revenue performance after deploying a next-generation POS system.
“In the highly competitive restaurant industry, increasing revenue and margins by even a few percentage points can make a huge difference in profitability,” said Jim Walker, senior vice president of global revenue at Agilysys. “It’s no wonder, then, that restaurant operators are looking to industry-leading POS technology like our InfoGenesis POS system to improve operational efficiency and enhance guest service. This research emphasizes the importance of the point-of-sale system in streamlining operations and increasing revenue while also providing a roadmap for restaurant operators as they consider implementing next-generation POS technology.”
Download The 2016 Smart Decision Guide to Restaurant Management and POS Systems at http://info.agilysys.com/POS-DecisionMakingGuide
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong, Malaysia and the Philippines. For more information, visit www.agilysys.com.
About Starfleet Research
Starfleet Research is the IT market research arm of Starfleet Media, a leading provider of B2B content resources designed to provide in-depth perspectives and insights about topics in specific niche markets and industries, including hospitality. Starfleet Research benchmarks best practices in technology-enabled business initiatives. Our approach to content production provides for unbiased, fact-based information. Our Smart Decision Guides™, benchmark reports, custom eBooks and other publications are authored by subject matter experts and represent the best and most comprehensive information, analysis and recommendations available at the time of publication. Tens of thousands of senior executives and other business practitioners across multiple industry verticals read our premium content assets to gain actionable insights and make smarter business decisions. For more information, visit www.starfleetresearch.com.
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Robert Shecterle, Agilysys, Inc., 770-810-6046, Robert.Shecterle@agilysys.com
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