News & Events

Jan 17, 2017

Mobility and Analytics Key to Guest Experiences - Lodging Tech Study

Mobility and Analytics Key to Guest Experiences - Lodging Tech StudyFrictionless Hotels: Enabling the Omni-Experience

Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics

ANNUAL RESEARCH INCLUDES:
  • Hotels reveal detailed IT budgets, business drivers and allocations PAGE 4
  • Top challenges, focus areas and technology strategies for 2017 PAGE 12
  • Guest-facing and property upgrades and rollouts, plus payment security, big data and cloud strategic focus areas PAGE 20
  • PLUS: How hotels are creating an omni-experience for guests PAGE 20

READ THE FULL STUDY

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