Data analysis is helping the hospitality industry to add a personal touch to the total guest experience, and next-generation PMS tells the total guest story, says Trisha Littlejohn, director property management solutions, Agilysys.com
Advancements in technology have brought us unlimited convenience, forever changing the way we interact with hotel brands and guests.
This change is what drives guests to expect different and unique experiences from the hospitality industry.
Every technology touchpoint could be a make-or-break experience - an opportunity to win or lose guest satisfaction.
In response, hotels are investing in a range of technologies that extend their Property Management System (PMS) to enable more immediate and personal engagement.
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