Dollars and data. Bonuses and bottom lines. Gaming resorts and hotels.
Revenue tools connect them all via new, cutting-edge software. Evolving business software aids savvy gaming and hotel operators, whose interests converge more than ever. Tablets enhance property-wide customer-service efforts. Information programs illuminate guest spending and room rates, hitting the sweet spot between under- and over-charging. Product upgrades enable multiple tournament floor promotions.
Operators blending hotel and gaming interests consider software enhancements invaluable. The products help them evaluate and apply critical information. The decisions must often be made quickly, for “real time” affects real money.
Agilysys, the Alpharetta, Georgia-based hospitality company, has vastly extended its gaming reach. The company’s major 2016 innovations included the tablet-driven mobility of InfoGenesis Flex and the business insights of rGuest Analyze.
Jan Larsen, the company’s senior director of product management and strategy, says the InfoGenesis Flex tablet has performed well for clients. In eight- or 10-inch models, the device helps hosts place high-scale attention upon guests, bringing mobile capability to the next level of customer engagement.
Larsen says InfoGenesis Flex recently enabled properties to service 30-50 percent more customers, obtain about 60 percent more spend because of customer convenience and generate a whopping 75 percent poolside uptick based on reduced order cycle time and increased interaction.
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