Leith's Slashes Catering Queue Time and Improves Service with Enterprise EPoS Solution Based on InfoGenesis™ POS System from Agilysys (Europe) Limited
WARRINGTON – 03 February 2011 – Agilysys (Europe) Limited, part of Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software, has installed a new enterprise-wide ePoS solution in a leading UK tourist venue.
Beaulieu, set in the heart of the New Forest, is one of the South of England's top day-visitor attractions. An integral part of the experience is the quality catering in Beaulieu's Brabazon restaurant and coffee bar provided by Leith's, part of Compass Group UK and Ireland. The Agilysys EPoS solution was installed in time for the start of the school holidays.
General Manager Robert Freeman came to Beaulieu a year ago. He observes: "In my first peak summer season at Beaulieu, a time of strong demand to get customers though the restaurant tills quickly, I noticed our system was slow. With our credit card machine having to dial out for every transaction, staff found it hard to operate the tills quickly. We were getting real queue management problems and needed to speed up the customer flow."
To remedy these issues and support its expansion, Beaulieu decided to invest in technology that delivered new functionality and more efficient service at its payment points. It turned to Leith's for guidance. "When a requirement is identified, we advise on the appropriate solutions," explains Jim Wilkinson, IT product manager at Compass. "Having established the need for new tills with the Beaulieu management team, Agilysys carried out the site survey and scoped the requirement. Beaulieu was keen to take advantage of our new web-based Zipthru EPoS programme. It is one of the first client sites to have gone live."
"The implementation went very well," says Freeman. "Agilysys was efficient on timing, with any minor problems dealt with effectively. Our new solution was up and running for the start of the summer season."
Agilysys supplied the InfoGenesis™ POS system running on PC-based point-of-sale tills. The InfoGenesis POS system is an award-winning point-of-sale software solution that combines powerful reporting and configuration capabilities in the back office with an easy-to-use touch-screen terminal application. Designed for multi-unit operations common in hospitality environments, the system can manage any combination of dining, bar service and retail operations. Features include real-time reporting capabilities, packages and prix fixe menus, signature capture, multi-language capability and advanced sorting, filtering and grouping options.
Whereas card transactions had to be processed separately in the past, the new Agilysys solution offers integrated Chip & PIN processing with all point-of-sale transactions reconciled through the tills. The result is a massive reduction in queuing and processing times, with the latter decreasing from 15 seconds to between three and five seconds.
Freeman explains how faster throughput has resulted in more streamlined food service, more customers being served and higher sales. "We have seen great benefits all round," he says. "In previous years, slow queuing and payment times could affect customer satisfaction. With our new system in place, queuing times have reduced, everything is flowing through beautifully, and customer satisfaction has increased ten-fold."
The new system also represents a cost saving over the previous system, which incurred higher transaction fees.
Freeman goes on to explain that staff satisfaction has increased, too. "Our till staff find the tills easy and fast to use. They are clearly happier and more confident, so stress levels are lower. The improved system is all part of our corporate responsibility towards our staff."
The InfoGenesis POS solution offers reports that are e-mailed automatically to Freeman. They help him to easily identify sales by card and by cash. Leith's now has greater control over the layout and presentation of its new touchscreen till displays, which adds to the ease of use.
Another significant advantage is that Leith's no longer needs to host its own back-office software. All functions are now performed online and are accessed as a web-based application. "Our new Zipthru EPoS solution runs as a fully-hosted application," says Wilkinson. "Access is via a secure log-in process on our machines and provides a more efficient way of managing the business."
Concludes Tina Stehle, senior vice president and general manager of Agilysys Hospitality Solutions Group: "From concert halls and sports venues to tourist attractions and fine dining restaurants, we are providing EPoS solutions to Compass Group UK and Ireland. We are pleased to be working with one of the UK's best-loved tourist venues, helping provide more efficient hospitality service to their visitors."
Agilysys is a leading provider of innovative IT solutions to the retail and hospitality sector. The company offers proven software, services, hardware and consultation for hotels, casinos, destination resorts, cruise lines, foodservice, stadiums, arenas and conference centres, to streamline operations and enhance guest satisfaction whilst maximising profitability. Agilysys hospitality solutions provide unparalleled reliability, functionality, efficiency and control over multiple aspects of operations — from reservations, check-in, point-of-sale and business intelligence, to inventory and procurement management and document management. Agilysys’ US corporate headquarters are in Solon, Ohio. The company operates extensively throughout EMEA, with a main office in Cheshire, UK and additional sales and support offices through partners across Europe and South Africa. For more information, visit www.agilysys.com/hospitality.
Originally founded by renowned chef Prue Leith in 1972, Leith’s is now represented by Lime Venues & Events, part of the Compass Group UK & Ireland. Leith's specialises in providing conference and banqueting, hospitality and food services to cultural, arts and exhibition locations throughout the country. Prue Leith's "simply better" philosophy of simplicity and quality still drives the business. For more information, visit www.leithsat.com / www.compass-group.co.uk.
Director of Marketing
Head of Marketing EMEA
Agilysys (Europe) Limited
Tel: 07967 338810
Tel: 07836 550764