Prestigious hotel selects ResPAK for use in Le Bar and Pur & Les Orchidées restaurants
WARRINGTON - 18 June 2010 – Agilysys (Europe) Limited, part of Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions, has revealed details of its first client in France to acquire the ResPAK solution for restaurant and dining management.
5-star luxury hotel, Park Hyatt Paris–Vendôme, is the showcase property of the Hyatt Group in France. Located within walking distance of landmarks such as the Place Vendôme, the Place de La Concorde, the Champs-Elysées and the Louvre, it is close to the capital’s most exclusive shops on the Rue du Faubourg Saint-Honoré.
Assistant food & beverage manager, Thibault de Vries, came to Park Hyatt Paris-Vendôme in 2007 from the Grand Hyatt Singapore, having used the ResPAK solution there for three years. "When I started to look to implement a new reservation system in Paris, I knew how ResPAK worked and how user-friendly and powerful it is."
Thibault de Vries invited Agilysys and a handful of French providers to demonstrate their systems. "For our staff to use the system daily, we needed something that was easy, flexible and fast. I knew ResPAK would offer this." However, the critical deciding factor was the system’s database and reporting. "We saw that the database and analysis in other systems were not as developed or as strong as those in ResPAK. This is an important lack, as we want to be able to store and retrieve guest data, to obtain business intelligence to use in Marketing and PR. Again, having used ResPAK, I knew how powerful its reporting facilities were."
Agilysys secured the ResPAK contract and de Vries opted to acquire the software together with full implementation and training services as a complete solution directly from Agilysys, in order to benefit from their extensive experience in deploying ResPAK worldwide. The solution is now installed in three areas within the hotel: Le Bar, the Pur restaurant and Les Orchidées restaurant.
"The ability to deliver truly personalised service is critical to us," explains de Vries. "We will use ResPAK to further customise our offer to the needs and tastes of our guests." As an example, de Vries quotes the special Waygu beef that Pur carries on its menu. "Thanks to ResPAK, we will be able to record who chooses our Waygu beef, how they like it cooked and their preferred wines to accompany it. Not only will we be better able to serve them next time they select this dish, but we can also invite them to special Waygu beef evenings for example."
ResPAK will help de Vries and his team to streamline reservations in all three areas of the hotel. "In Les Orchidées where we serve up to 60 covers at lunchtime, ResPAK may help us to optimise table utilisation by analysing how far in advance people book and how many covers they reserve. In Le Bar where we serve tapas from 6pm each day, we will use ResPAK to track the spend of our many regular guests."
"ResPAK will be a good tool for any promotions we plan," de Vries continues enthusiastically. "In October, we are running our Masters of Food & Wine Tour of the World event. Our head chef has invited five internationally famous chefs to cook dinner, to showcase their region’s cuisine. We will retrieve customer data from ResPAK to pinpoint our ‘regulars,’ then make personal contact to invite them to this gastronomic event, possibly as our guests."
Adds Tina Stehle, senior vice president and general manager of Agilysys Hospitality Solutions Group: "We are delighted that ResPAK has been chosen to enhance the already high standards of service at one of the world’s great hotels. This new contract is further evidence of the Agilysys focus in the French hotel, attractions, food service and stadia sectors."
ResPAK is a product of Analytical Systems Pty. Ltd
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About Agilysys
Agilysys (Europe) Limited is part of Agilysys, Inc., a leading provider of innovative IT solutions to corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. The company uses technology — including hardware, software and services — to help customers resolve their most complicated IT needs. The company possesses expertise in enterprise architecture and high availability, infrastructure optimisation, storage and resource management, identity management and business continuity; and provides industry-specific software, services and expertise to the retail and hospitality markets. Headquartered in Cheshire, UK, Agilysys (Europe) Limited operates extensively throughout the United Kingdom, with additional sales and support offices in North America and Asia. For more information, visit www.agilysys.com.
About The Park Hyatt Paris-Vendôme
The Park Hyatt Paris-Vendôme is one of the Hyatt Global group’s three properties in Paris. Privately owned until earlier this year, this leading hotel group has a portfolio of 434 properties. Its Park Hyatt brand consists of smaller, upscale hotels that deliver a discreet and highly personalised service. The Park Hyatt Paris-Vendôme is one of the ‘jewels in the crown’ of the Hyatt Global group. Opened in 2002, its unbeatable location is matched by exemplary service, accommodation and facilities, accompanied by outstanding cuisine. The hotel’s Pur restaurant distinguishes itself as the only restaurant in the Hyatt group to have a Michelin star. The Park Hyatt Paris–Vendôme is favoured by a loyal clientele that includes heads of state, artists and film stars. The group also operates the Hyatt Regency Madeleine, an 80-room boutique hotel off Place de la Madeleine, and a larger Hyatt Regency hotel at Charles de Gaulle Airport.
PR Contacts:
Bill Gergely
Director of Marketing
Agilysys - Hospitality Solutions Group
Tel: 440-519-8188.
bill.gergely@agilysys.com
Heidi West
Head of Marketing EMEA
Agilysys (Europe) Limited
Tel: 07967 338810
heidi.west@agilysys.com
Simone Romain
PR Consultant
Romain Consulting
Tel: 07836 550764
simone.romain@romainconsulting.co.uk