Enables Agilysys to provide comprehensive call center solutions to customers
CLEVELAND – Nov. 24, 2009 – Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative IT solutions, announces a strategic partnership with Beatty and Company Computing Inc. The agreement enables Agilysys to add Beatty and Company’s Beacen™ vSeries® software, which provides industry leading carrier grade desktop virtualization, to the already extensive Agilysys list of technology solutions and to create custom solutions which utilize the Beacen vSeries software.
As an Authorized BEACEN Reseller, Agilysys will now be able to offer its customers and prospects the Beacen vSeries software, which is aimed at helping businesses maximize productivity and minimize administration overhead in data-intensive environments, such as call centers. Key components of the Beacen vSeries include Beacen vStation, focused on reducing the amount of required administration; Beacen vDirector, which provides a performance and metric-based session load balancer that supports multiple session types, operating environments and application groups; and Beacen vServer, an enterprise session management infrastructure.
In addition to providing the Beacen vSeries software, Agilysys can now offer its customers the vContact Center Solution, which is a custom solution comprised of Agilysys integration and professional services capabilities, hardware and Beatty and Company’s Beacen vSeries software. The custom solution can fully leverage the best-of-breed offerings from both of these companies in order to provide a scalable virtualization software platform created and optimized specifically for call center operations.
“The agreement with Beatty and Company is a partnership aimed at helping Agilysys further reinforce its already leading position in the Corporate IT marketplace,” said Tony Mellina, senior vice president and general manager of Agilysys Technology Solutions Group. “Through this agreement, Agilysys enhances its product offerings by not only being able to now offer customers Beatty and Company’s industry leading desktop virtualization software, but also our newly-developed vContact Center Solution. With this solution we are focused on helping our customers with call center operations improve their uptime, decrease their individual workstation boot time, save on power consumption and better utilize their existing infrastructure.”
“We are pleased to have Agilysys join our ranks as an Authorized BEACEN Reseller,” said Tim Beatty, president, Beatty and Company. “Agilysys is highly-regarded within the industry and will be instrumental in continuing to provide flexible desktop technology vital to the business operations of its customers.”
This agreement will further Agilysys’ position as a complete solution provider and integrator. Expanding its offerings and capabilities further, Agilysys has a host of fully trained and certified technology experts certified on products of many leading IT manufacturers.
About Agilysys, Inc.
Agilysys is a leading provider of innovative IT solutions to corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. The company uses technology — including hardware, software and services — to help customers resolve their most complicated IT needs. The company possesses expertise in enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management and business continuity; and provides industry-specific software, services and expertise to the retail and hospitality markets. Headquartered in Cleveland, Agilysys operates extensively throughout North America, with additional sales and support offices in the United Kingdom and China. For more information, visit www.agilysys.com.
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PR Contact:
Maureen Morreale, Agilysys, Inc., 440-519-8161, maureen.morreale@agilysys.com