24/7 U.S.-Based Help-Desk Support
Retailers require quick answers to their technology issues. Both store associates and corporate employees need a company that knows their retail systems intimately and can accurately diagnose problems. Agilysys Support Services help retailers quickly resolve their systems issues by:
Hiring and training representatives with retail backgrounds
Dedicating teams to customers
Taking ownership of your problem
Diagnosing problems quickly and accurately
A valuable part of Agilysys Support Services is our trained representatives. The majority of our representatives come from the retail industry, so they understand the importance of a quick and accurate fix to your problem. These representatives are also aligned to your account, making them more effective because they have detailed knowledge of your specific technology.
Agilysys works quickly to resolve critical issues by taking ownership of the problem. When you call in with an issue, it becomes the Agilysys Support Services representative’s issue. They take personal responsibility for investigating, diagnosing and resolving your problem.
We accurately diagnose problems because our extensive training program and support structure enable us to do so. Our representatives are co-located with a testing and Quality Assurance lab, and we have equipment loaded with our customers’ software. In this way, we can quickly replicate your store and determine the root cause of the issue. After your issue is resolved, we provide detailed reporting to help you manage your business better going forward.
Retailers utilizing Agilysys Support Services benefit from:
With Agilysys Support Services, retailers can expect to reduce downtime, increase productivity and have the peace of mind that Agilysys is always ready to respond.