Hardware and Software Maintenance
In today’s competitive business environment, retailers must ensure that they have the appropriate processes and service models in place to protect operations in the event of a technology malfunction. The Hardware and Software Maintenance Services offered by Agilysys provide the support needed to help companies reduce downtime, ensure technology operates smoothly and maintain a competitive edge.
Agilysys Customer Engineers (CEs) are focused on retail point-of-sale (POS) accounts so they understand the environment as well as the sense of urgency you have and are available when you need them. Our CEs work to restore downtime by responding quickly to your hardware and software problems and resolving issues on the first call. Specific Agilysys services include:
Hardware maintenance
- Once your most pressing need is handled, Agilysys performs preventative maintenance, which extends and protects the life of your retail equipment and capital investment. Agilysys CEs are trained on a variety of point-of-sale hardware and peripherals including IBM®, Motorola®, HP™, Epson, and many other manufacturer’s equipment. They have access to a large inventory of parts and can offer customized solutions to meet your response time and resolution time objectives.
Software maintenance
– We use state-of-the-art technical support resources to identify your problem and thoroughly test software before shipping it to you to ensure it meets your specifications. Agilysys develops scripts with you to ensure the software is tested in your environment. We also provide updated versions of software as appropriate.
Retailers utilizing Agilysys Hardware and Software Maintenance Services benefit from:
Agilysys maintenance services provide a cost-effective means of maintaining retailer’s point-of-sale equipment and software, helping them:
- Lower maintenance costs
- Reduce downtime
- Protect capital investments
- Increase productivity
- Ensure continuous and optimum performance
Leverage our expertise to extend the useful life of your technology. Agilysys Hardware and Software Maintenance Services provide a cost-effective means of maintaining your store hardware and software.