The increasing use of handheld and wireless devices in the retail space has brought tremendous gains in customer service and satisfaction, but it has not come without risks. Many retailers struggle to manage employee productivity as store personnel use devices to play games under the guise of working. Security is also an ongoing challenge. Not only do mobile devices provide access to operating system and security configurations, but they also carry an increased risk of theft. M-Launcher by Agilysys is an innovative software program for handheld devices, designed to reduce these risks.
M-Launcher allows enterprises to secure their mobile handhelds by restricting end-user activity to administrator-authorized applications. Rather than displaying a traditional operating system interface that might include access to applications or programs such as games, the Internet and e-mail, M-Launcher is a completely text-based menu system without distracting icons. The interface is restricted from view altogether, helping to keep employees productive and protecting device configurations and critical security data from tampering. In addition, because the handheld is completely text-based and doesn’t resemble a consumer PDA, there is inherently less theft appeal.
By employing M-Launcher on mobile handhelds throughout their enterprise, retailers can expect to: