IT service management (ITSM) turns an IT operation from a reactive cost center into a proactive strategic business operation. The Agilysys approach builds on the IT Infrastructure Library (ITIL), the most respected framework for strategy, design, transitions, operations and service improvement. ITIL has been adopted by thousands of major companies and government agencies, including NASA, HSBC and Disney. Agilysys ITSM solutions can:
- Improve information access and insight by defining and automating change management processes, capturing and cataloging valuable knowledge for internal and regulatory purposes.
- Reduce risk by flagging potential problems.
- Curb costs and complexity by optimizing existing technology resources and providing better visibility into licenses and inventories.
The Agilysys ITSM implementation for an enterprise healthcare company cut change management timeframes in half, while benefits for a large media company included fewer errors for bad changes and a shorter timetable for SOX compliance.
For more information, contact:
877.358.0424
tsginfo@agilysys.com