Tracking restaurant technology investments has revealed a slow, but steady shift. For many years, tech budgets took a backseat to operations with restaurants focusing spend on service and operations in order to improve customer experience. The evolution is that technology cannot be separate from experience. The digital age has inexorably linked both.
Hospitality Technology’s annual “POS Software Trends Report” polls restaurant technology executives to uncover what features are top of mind for POS upgrades and what trends will influence 2018 purchasing plans. What becomes evident is that as experience has become a main business driver, the point of sale must go beyond mere transactions to forge a deeper connection between sales and engagement.
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