Jan 17, 2017 Mobility and Analytics Key to Guest Experiences - Lodging Tech Study Frictionless Hotels: Enabling the Omni-Experience Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics ANNUAL RESEARCH INCLUDES: Hotels reveal detailed IT budgets, business drivers and allocations PAGE 4 Top challenges, focus areas and technology strategies for 2017 PAGE 12 Guest-facing and property upgrades and rollouts, plus payment security, big data and cloud strategic focus areas PAGE 20 PLUS: How hotels are creating an omni-experience for guests PAGE 20 READ THE FULL STUDY Posted in Hospitality, Technology, InfoGenesis™ Flex, rGuest
