Advice From Operators Who Make it Work Well
By Teri Howe, Principal Product Manager, Agilysys
An incredible meal will be forgotten if there are mistakes or delays during service. The most beautiful property will be forgotten if busy staff are 'missing in action' and inadvertently test guests' patience too far.
One need not remind hotel executives of the criticality of continually evaluating our vision - and execution - of guest service. This is part in the DNA of industry leaders. A less common trait of this same group is an appetite for exploring technologies that might accelerate or enhance the ability to deliver a quality, personal, exceptional guest experience. Hospitality traditionally trails other industries in adoption of - and the creativity around - new technologies. A notable exception is mobile point-of-sale (POS).
The hospitality industry is second only to healthcare in its adoption of handheld device technology. And as technology begins to catch up with the demands of this market, growth continues to accelerate.
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