Solutions
- Food & Beverage Ecosystem
  - Food & Beverage Ecosystem
    Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
    Go
- Hospitality & Leisure Ecosystem
  - Hospitality & Leisure Ecosystem
    From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
    Go
- Inventory & Procurement Ecosystem
  - Inventory & Procurement Ecosystem
    Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
    Go
  - - Agilysys Eatec
    - Agilysys SWS
- Professional Services
  - Professional Services
    Hospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
    Go
  - - Professional & Technical Services
Solution Studios
- Hotels
  - Hotels
    Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
    Go
- Resorts
  - Resorts
    Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
    Go
- Casinos
  - Casinos
    You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
    Go
- Tribal Gaming
  - Tribal Gaming
    A leader in casino hospitality management solutions who respects the sovereignty of your nation.
    Go
- Cruise Lines
  - Cruise Lines
    Smooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
    Go
- Higher Education
  - Higher Education
    Delight students, visitors & faculty, Retain staff, Grow margins
    Go
- Corporate Dining
  - Corporate Dining
    Identify emerging dining trends while aligning coverage with demand and capturing more revenue.
    Go
- Healthcare
  - Healthcare
    Delight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
    Go
- Life Plan Communities
  - Life Plan Communities
    Delight residents & visitors, Retain staff, Grow margins
    Go
- Foodservice Management
  - Foodservice Management
    End-to-end foodservice management software solutions for optimum productivity and profitability.
    Go
- Stadiums
  - Stadiums
    Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
    Go
- Restaurants
  - Restaurants
    A Recipe for Success. Seamless Technology for Restaurant Management.
    Go
- Airports
  - Airports
    Optimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
    Go
Resources
- Articles
  - Articles
    Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
    Go
- Customer Stories
  - Customer Stories
    Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
    Go
- Customer Videos
  - Customer Videos
    Watch and learn what Agilysys customers have to say about their experiences with our solutions.
    Go
- Product Resources
  - Product Resources
    An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
    Go
- Product Showcase
  - Product Showcase
    Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
    Go
- Webinars
  - Webinars
    Watch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
    Go
- Industry Reports
  - Industry Reports
    Important research and studies from across the hospitality industry. Find out what thought leaders are saying.
    Go
Company
- Leadership
  - Leadership
    Learn about our experienced company executives and Board of Directors.
    Go
- Solution Partners
  - Solution Partners
    Agilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
    Go
- Our Customers
  - Our Customers
    Discover how Agilysys customers like you are using our solutions to improve their business and guest experience.
    Go
- Investor Relations
  - Investor Relations
    Find financial reports, filings and information on our corporate governance.
    Go
- News
  - News
    Agilysys in the news
    Go
- Events
  - Events
    With the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
    Go
- Career
  - Career
    There’s always room at Agilysys for another innovative mind and enthusiastic spirit.
    Go
- FAQS
  - FAQS
    Go
Support
- Contact Support
  - Contact Support
    Find out how to engage with the Agilysys Support team.
    Go
- Microsoft Patch Testing
  - Microsoft Patch Testing
    See what Microsoft products and versions are currently support by Agilysys.
    Go
- Payment Center
  - Payment Center
    Find our EFT payment information.
    Go
- RMA Requests
  - RMA Requests
    Submit your Return Merchandise Authorization request.
    Go
- Supply Orders
  - Supply Orders
    Place supply orders for the most commonly required items.
    Go
- Hospitality IQ
  - Hospitality IQ
    Go
Blogs
MyAgilysys
Get a Demo
877 369 6208

〈
Home

× ☰

Explore

RESOURCES

WHAT'S THE BUZZ IN HOSPITALITY?

How the Hospitality Guest Journey Has Been Redefined Since Reopening in the 'New Normal'

Aug 12, 2020

Back to all

Written by: Alessandro Carrara, Published in HotelOwner – August 2020

The impact of Covid-19 on the hospitality industry has been dramatic and wide-ranging, and continues to redefine the guest journey. As guests engage with hotels, they expect not only superior accommodations and service, the now also demand a safe and healthy experience.