
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoWith the right technology solutions, any property can collect guest data. However, it's what hotels and resorts do with the data that is important.
To create personalized experiences that stand out from the competition hotels must know their guests and be able to provide exceptional experiences. Today, there are technology solutions available that help hotels securely capture and use guest data effectively. By creating a detailed guest profile that multiple departments can easily access, hotels can empower their staff. With a full view of the guest, hotels provide information to their staff members that improves productivity, increases guest satisfaction and staff experiences, and ultimately generates more revenue. Service levels improve because the properties are helping make their staff members' jobs easier, and with that, guests have a better experience and properties can build loyalty.
Before the Guest Arrives
Properties can start building guest profiles before the guest steps foot on the resort. Booking solutions can help the guest customize their stay in advance, and at the same time, they capture preferences and other information about the guest for the property to use. By offering direct online booking to guests, hotels can integrate their property management systems (PMS) with their reservations systems, and automatically capture critical information for the guest profile. Personal details and the reason for the guest's stay can help generate pre- and post-visit communications to promote services, amenities and specials, plus encourage return visits.
With a solution that automatically collects guest information and communicates with other systems, a hotel prevents tedious manual tasks like exporting targeted guest lists. With rich profiles that reveal guest interests, behavior and trends in spending, properties can send targeted email campaigns to those guests suggesting additional activities they may want to book based on their interests and past behavior.
Loyalty programs are another resource to capture guest information including preferences – whether favorite food and beverage (F&B) items, restaurants, special events, spa services, or activities.
Manage all your spa operations – from scheduling services to managing staff – with a single solution that connects effortlessly to your Agilysys PMS.
Once the Guest is On-site
Once the property has access to a full view of its guests, staff members can further understand guest expectations and how the guest is most comfortable interacting with the property. Push notifications and targeted ads encourage guests to take advantage of relevant special offers throughout their stay. By monitoring guest purchases across the property (whether charged to their credit card or room, or through touchless payment options), hotels can connect with their guests and create exceptional stays through room upgrades, sending a favorite wine to the guest's room, or securing hard-to-get tickets for an event or restaurant reservations to a popular restaurant.
Through a single view of the guest, hotels can analyze guest preferences and previous stay history to provide exceptional service levels and create customized personal experiences. An additional benefit to the hotel is labor management and inventory procurement. Through the integration of multiple systems to collect accurate data, staff can analyze guest preferences and spending trends to predict behavior. By properly using this information, properties can optimize inventory and staff, and exceed guest expectations.
After the Guest Departs
Sending a highly targeted offer to the set of guests most likely to react promotes marketing efficiency, staff productivity, and boosts revenue. Hotels can recognize a return visit or special celebration and remind the guest why they chose that property in the first place. Through the guest profile, staff members stay informed, boost loyalty, and have the ability to enhance each guest's stay.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
Connecting with the guest throughout their journey – from property research to online booking, from arrival to departure, and even after they return home – allows a hotel to stay top of mind and reinforces guest loyalty. Properly using a technology solution to capture and organize guest information then share it across departments ensures hotels can target marketing at the most appropriate guests and create incredibly personalized experiences.
Make sure your team is at the top of their game. Providing the tools they need to get a 360-degree view of the guest allows them to craft a personalized experience that pleases the guest and boosts loyalty. Don't just create a guest profile; capture relevant data to create a truly exceptional experience that makes the guest want to return.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys