Industry Intelligence and Analyst Reports

Get access to the latest hospitality trends and business insights from this selection of analyst reports, white papers and other industry intelligence.


Guest Experience Management Infrastructure Study

This study captures the key priorities related to Guest Experience Management technology and provides a comparative view across several types of properties.
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GEM study 2019

Industry Reports

  • whitepaper

    2019 Hospitality Infrastructure Study

    Technology integration across enterprise functions is a big part of creating unified, personalized guest service. More than half (57%) of the GEM study respondents say it helps them deliver best-in-class guest experiences.

  • whitepaper

    2020 POS Software Trends Report

    Unlocking Agility - mobile POS and other investments are tracked in this annual report from Hospitality Technology.

  • whitepaper

    2019 Lodging Technology Study

    A blend of data and digital engagement will power the next generation of genuine service, according to this annual research study.

  • whitepaper

    Grow Guest Satisfaction with Next-Gen Payment

    2019 Outlook: Technology is converging with table service and secure payments in a profound way.

  • whitepaper

    7 Tips for Running Your Café Self-Service Kiosks the Right Way

    The use of kiosks in your café operations offers a modern approach for increasing speed and efficiency and optimizing your operational efficiency.

  • whitepaper

    Data-Driven Decision-Making

    Data-Driven Decision-Making in Food and Beverage Operations to Improve Employee Engagement / Guest Experience / Revenue Growth / Operational Efficiencies