Blogs

Creating a restaurant business plan is a critical step in launching a successful dining establishment. This document serves as a…

In the bustling world of travel and tourism, the Asia-Pacific (APAC) region stands out as a powerhouse for growth and…

Running a successful pro shop requires more than just stocking the latest gear and apparel. To truly boost sales, golf…

The hospitality industry is diverse and complex, with various types of hotel ownership models catering to different business strategies and…

This blog explores 9 essential Property Management System (PMS) integrations that streamline hotel operations and enhance guest experiences.  In the…

The hotel industry is undergoing a transformative shift, largely driven by advancements in artificial intelligence (AI) technologies like ChatGPT. These…

In the dynamic world of hospitality, traditional metrics like occupancy rates, average daily rates (ADR), and revenue per available room…

In the dynamic and competitive landscape of the restaurant industry, understanding and managing profit margins is essential for long-term success.…

At Agilysys, we're constantly pushing the boundaries of hospitality technology. In an interview with Travel Daily Media, our Vice President…

Effective inventory management is crucial for the success of any restaurant business. Properly managing food inventory ensures that you have…

Traditionally, golf has been a daytime sport, with players hitting the links during daylight hours. However, the advent of lighted…

Opening a restaurant is an exciting endeavor, but it requires careful planning and investment in the right equipment to ensure…

In today's fiercely competitive hospitality industry, creating memorable experiences for guests is paramount to success. Whether operating a hotel, restaurant,…

By Kevin Hibbs, Senior Director, Product Management, Agilysys.California has recently introduced Senate Bill 537, which requires hoteliers to display all…

As the leader of a hotel, the role of a General Manager (GM) is pivotal in ensuring the smooth operation…

Maintaining a golf course is a labor of love that requires meticulous attention to detail and a deep understanding of…

In recent years, a new concept has emerged in the hospitality industry that is redefining the guest experience and challenging…

In the competitive landscape of the hospitality industry, hotels strive to differentiate themselves by offering memorable guest experiences. While factors…

In 2024, the role of technology in senior living communities has evolved significantly, with Point of Sale (POS) systems playing…

Introduction: The hospitality industry has entered a new era marked by the rise of contactless hospitality, driven by technological advancements…

In the competitive landscape of the hospitality industry, effective marketing strategies are essential for hotels to attract guests and drive…

In the fast-paced world of hospitality, communication is key to ensuring smooth operations and delivering exceptional guest experiences. From reservation…

In the competitive landscape of the hospitality industry, effective rate management is essential for hotels and resorts seeking to maximize…

Introduction: Evolving Payment Processing in the Restaurant Industry Over recent years, the restaurant payment processing landscape has witnessed a significant…

Selecting the right POS system for hotels demands a strategic approach, tailored to modern needs. Here is a guide to…

In the bustling world of Food and Beverage (F&B) business, where culinary expertise meets customer delight, the heartbeat of efficiency…

In the vibrant realm of culinary entrepreneurship, a restaurant's name is its initial canvas, but its slogan or tagline is…

In the ever-evolving landscape of culinary adventures, where the art of gastronomy meets the science of hospitality, restaurant reservations stand…

Understanding the Shift: In an era where guest experience and satisfaction play pivotal roles in a hotel or resort’s success,…

In the vibrant realm of culinary entrepreneurship, the name of a restaurant is more than a label; it’s a story,…

In the ever-evolving landscape of hospitality, the year 2024 promises to be a transformative journey, marked by innovative trends, technological…

In the bustling arenas of modern commerce, the term "POS" resonates as a vital heartbeat, orchestrating seamless transactions and enhancing…

In the delightful realm of baking, where precision meets creativity, technology has become the secret ingredient transforming traditional bakeries into…

In the ever-evolving landscape of the hospitality industry, culinary preferences are shifting. As society becomes increasingly health-conscious and environmentally aware,…

In the culinary world, where flavors dance and aromas tantalize, there exists a parallel universe governed by numbers and calculations.…

The year 2024 promises a vibrant tapestry of innovation, knowledge sharing, and networking opportunities for professionals in the ever-evolving hospitality…

Pricing is a critical element of a hotel's revenue management strategy. The right pricing approach can help hotels optimize profitability,…

Transient travelers, often referred to as "walk-in" guests or those without prior reservations, play a significant role in the hospitality…

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of…

In an era of digital advancements and guest expectations for seamless experiences, hotel check-in kiosks have emerged as a valuable…

Maintaining a clean and well-organized hotel environment is crucial for guest satisfaction and the overall success of a property. An…

One of the key considerations for both hotels and guests is determining the appropriate length of stay. Whether it's a…

In the interconnected world of hospitality, efficient and effective management of hotel bookings is paramount. Central Reservation Systems (CRS) and…

In today's competitive hospitality industry, hotels are constantly seeking ways to optimize revenue and maximize profitability. Dynamic pricing has emerged…

Hotel reservation systems have revolutionized the way hotels manage bookings, streamline operations, and enhance the guest experience. These advanced technology…

Night audits play a crucial role in the smooth operation of hotels, ensuring accuracy, financial integrity, and a seamless transition…

A banquet event order (BEO) is a crucial document that outlines the details of a special event or banquet, ensuring…

Every hotel attracts a diverse range of guests, each with their own preferences, expectations, and needs. As a hotelier, it…

A well-written hotel welcome letter can set the tone for a guest's entire stay and create a positive first impression.…

Full service today means offering guests a variety of ways to interact with a property-and that doesn't always mean face-to-face…

INSPIRE 2023 featured extensive opportunities for Agilysys customers to network with their peers as well as to attend a wide…

Most individuals are comfortable using their mobile devices or laptops to order rides, groceries and meals, and that's especially true…

Many hospitality organizations are struggling with property management systems that are 20 to 30 years old in some cases. By…

Healthcare facilities are 24/7/365 operations, and their foodservice needs don't end at 5 o'clock. For many, they just begin.       …

Bleisure travel just the sound of it seems pleasant, doesn't it? With the increase in remote positions over the last…

As 2022 comes to a close, we look ahead to the hospitality industry events planned for the coming year. These…

Hotels must make every effort to provide zero disappointment to guests if they want to rise above their competitors. One…

Hospitality technology consultants are in the unique position to understand hotels' challenges from the property level and have the industry…

While guest experience is important to sustain your property's success and reputation, staff experience plays a huge part in retaining…

It doesn't matter how beautiful a property is or how many activities it offers if it’s not focused on the…

AHLA Study Points to Evolving Loyalty Landscape According to the American Hotel & Lodging Association 2022 State of the Hotel…

Senior living communities are experiencing many of the same challenges as other hospitality organizations. From supply chain delays to employee…

Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys allow guests to…

Food and beverage (F&B) is a huge part of the guest experience. This is one area where a property can…

A property management system (PMS) serves as the brain of a hotel operation, and it must be able to seamlessly…

The majority of responses on the March 2022 Snapshot Survey of ISPA (International Spa Association) members focus on the frustration…

This year is on track to be a record year in gaming revenue, and your property needs to be first…

Most point-of-sale (POS) pain points today stem from labor shortages, especially in the hospitality industry. While many properties experience seasonal…

With the right technology solutions, any property can collect guest data. However, it's what hotels and resorts do with the…

This year’s Agilysys user conference, Inspire 2022, proved the hospitality industry is hungry for quality events with informative educational sessions…

Many individuals are excited to attend in-person events this year, and it will be a busy one! Not only are…

By implementing a club membership management system, private clubs within hotels and resorts can manage guest and member profiles across…

Remember when the guestroom simply offered a bed, a restroom, a TV, maybe a few lamps, a desk and a…

Document management can be described as a process used to capture, track and store paper content as electronic documents. It…

Now more than ever, hoteliers are looking for tools to help them keep up with evolving industry trends and guest…

More and more, guests prefer the convenience and peace of mind they experience with cashless transactions, self-service ordering and contactless…

Hospitality technology companies should serve as not only your solution providers, but also your security partners. The software solutions you…

Hotels with smaller staffs and limited budgets sometimes need help when it comes to finding inexpensive resources to support their…

A property management system houses several different tasks under one solution – from front desk operations, to rate management, human…

Hoteliers around the world will tell you that their biggest challenges currently revolve around three areas: Labor efficiency, contactless guest…

Hotels around the world are seeing the benefits of cloud-native services, and technology providers are answering the call. Established hospitality…

It's that time of year when we typically start to think about our travel schedules for the coming year. While…

Whether it is leisure travel with family or friends, or a quick business trip before the holidays, hoteliers want one…

The popularity of touchless technology has skyrocketed across the hospitality industry, due in part to the effects of the pandemic;…

With the industry’s dramatic shift towards touchless technology, hospitality has taken on an entirely new meaning. Simply deploying solutions like…

Hospitality has undergone a rapid and long-awaited digital transformation. Having played a key role in the industry’s recovery, the innovative…

To mitigate the spread of COVID-19, many hotel operators closed their amenity spaces early into the pandemic. As travel restrictions…

A recent push for more sustainability within the hospitality industry has led to large-scale changes in hotel operations. As the…

Despite the pandemic’s brutal blow to the travel industry, summer 2021 brought back travelers with vengeance. According to screenings reported…

Country-wide lockdowns and social distancing measures have thrust us into a digital-first world: as protocols and restrictions around the world…

Today’s systems regularly collect large amounts of guest data, from transactional activity to guest demographics and staff notes. In our…

As work-from-home becomes more common and hoteliers shift towards a new, digital era of hospitality, one thing is certain: the…

As the hospitality industry attempts to recover from the pandemic, with vaccines and global reopenings offering a glimmer of hope,…

We can all agree that social distancing is necessary for the health of our communities. Still, it’s been particularly challenging…

Through the challenges presented by the COVID-19 outbreak, restaurants have stepped up by quickly adopting in-house online ordering solutions –…

To address the ongoing COVID-19 pandemic, officials have enacted countless orders requiring individuals to stay in their homes as best…

We know seamless internal communication can mean a world of difference for any business, especially those looking to provide excellent…

With social distancing and Healthy-at-Home initiatives resulting in dramatically reduced travel, many operators may have sharply reduced or discontinued operations…

As restaurants push to retain sales during the pandemic, some are encouraging customers to pay with credit or debit cards,…

Around the world, the COVID-19 pandemic has placed significant limitations on how restaurants do business. It’s no longer considered responsible…

Hit hard by the rapid spread of the coronavirus, the hospitality industry is collectively closing its doors. At the same…

As casinos close their doors to do their part and help ‘flatten the coronavirus curve,’ what will happen to all…

Everyone is doing what they can to prevent the spread of the Coronavirus. People are staying home, hotels are being…

As we all adjust our daily lives in the face of the evolving COVID-19 pandemic, let’s take a look at…

Amid the ongoing COVID-19 outbreak, vacation plans have stymied, and the tourism industry is feeling the pinch.  We’ve seen a…

Increasingly, kiosks are being embraced in a wide variety of industries, yielding many benefits to businesses and consumers alike.  Today…

In every business, a solid marketing strategy is critical to building a brand and establishing loyalty. The hospitality industry is…

Everyone on social media has a voice, a way to express their views and opinions on just about anything. In…

According to the Lodging Technology Study, a research report that surveys the U.S. hospitality market and is published annually by…

Let's face it. Guests take notice when your staff are under pressure to manage cumbersome workflows, antiquated systems and duplicative,…

Checking in to a hotel can be an arduous process for guests, involving long lines at the front desk and…

You’ve heard it before. As a global economy, we are more digitally-savvy than ever. Even if you agree more figuratively,…

Golf is a sport that has a long and rich tradition. Courses these days carry some of the traditions that…

Restaurant and foodservice venues generate a lot of numbers, making it difficult to manage waste from spoilage, overstock, or theft.…

Technology has found stable footing in the restaurant industry. The traditional way of accepting orders has gone from handwritten scribbles…

Every year Agilysys hosts its annual user conference, Inspire – a hospitality technology forum designed to help customers find their…

For animal lovers, it’s hard to think of a time when Fido was not at our side. Going on vacation…

From excess use of paper – to the vast consumption of resources like water, the hospitality industry produces a considerable…

Hospitality has always been about placing the guest at the center of the decision-making process. This long-standing tradition has not…

It’s not just a new year – a new decade has begun, making 2020 the start of the third decade…

Over the past 12 months, self-service and mobile technologies have quickly become popular, taking the place of traditional point-of-sale solutions.…

Direct bookings are an essential part of a resort’s business strategy that brings them closer to ideal margins. Although OTAs…

When it comes to experiencing live sports, music, or any other entertainment, fans don’t want just to watch the goal…

Whether you’re an independent location, a chain of day spas, or located inside a luxury resort property, the industry continues…

Guests want more choice. They want to be self-sufficient when it suits them, and they want personal attention whenever they…

How do you ensure your property offers guests as secure an environment as possible? Today we outline three proactive tips…

The 2019 Restaurant Technology Study, an annual research study from Hospitality Technology, explains how restaurants are recognizing the fact that…

For many, guest service and the guest experience are seemingly interchangeable. While guest service may imply a single interaction, the…

To cut operational costs, hotel operators can make some changes to streamline processes and alleviate headaches for staff - including…

The holidays are a time of tradition. It’s a time of gathering around a table and enjoying your favorite comfort…

POS systems have come a long way. Originally invented, in part, to help keep employees from stealing profits in the…

In a fast-paced, competitive hospitality landscape, it’s far too easy for your brand to get lost amid the chatter. To…

The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been,…

Where is the industry headed? Insights derived from guest data, deployment of self-service options, and a greater emphasis on mobility…

Pinehurst is continually improving the guest check-in process using a mobile workflow management solution that modernizes housekeeping and staff efficiency.…

Just in the past few years, there have been a lot of changes that affect how PMS integrations work. These…

In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they…

The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention…

For many consumers, technology equals convenience. But when placing F&B orders, consumers still appreciate an in-person experience. This is true…

During yesterday evening's 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at…

The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an…

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the…

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is…

As the world becomes increasingly fast-paced, tech-minded consumers are making their online purchase selections quicker than ever before. And their…

Buffets, fast-casual, or fine-dining. They quickly become bustling venues, with the bulk of customers arriving during peak times. But when…

Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an…

Sports and Entertainment are two leading industries that have propelled global economic momentum. In the last 20 years, investments in…

There is a delicate balance to delivering optimal guest experiences and still growing your bottom line. A technology foundation supplemented…

Nearly everything in hospitality is marketed as an 'experience' nowadays. And particularly so with hotels and their wellness offerings –…

It seems only a few years ago that Wi-Fi in hotels became a necessity. For guests, free access to Wi-Fi…

Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect.…

Ask any hotel manager, and they will tell you that they don’t spend enough time on HR. At the same…

The plethora of cruise-ship innovations over the last several years has resulted in passenger experiences that are more efficient –…

Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer,…

Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating…

Most organizations do not leverage the power of e-documents – a potentially missed opportunity to supercharge the company’s productivity. According…