A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
80% of Consumers Are Doing It – Getting Their Next Meal on Their Smartphones
Sep 27, 2019
Buffets, fast-casual, or fine-dining. They quickly become bustling venues, with the bulk of customers arriving during peak times. But when the service is reliable, guests take notice. And those good service vibes are shared on social where word-of-mouth spreads like wildfire.
An upsurge in flexible POS technology – namely kiosk and smartphone ordering, has fueled a self-service revolution in restaurants, cafes, and even coffee shops. Each of these technologies has earned a place in F&B by relieving the pressure during peak surges. At resort buffets where guests must wait for a table to free up, a strategically placed kiosk will allow diners to "reserve" a seating time without having to stand in the notoriously long lines.
With more than 80% of consumers searching for their next meal on a mobile device, smartphones have become an important channel - if not the most important channel - presenting a significant opportunity for resort F&B. With an automated ordering system that allows visitors to peruse menus and pay on their own, resorts are minimizing labor costs while mobilizing “personalized” guest experiences. Guests can even monitor the delivery of their meals with push notifications. These automated text updates take the guesswork out of food preparation and delivery times. Providing accurate wait times might seem like a small touch, but when it comes to setting guest expectations, these become essential conveniences that add up to create positive, share-worthy experiences.
How is self-service different today than three years ago? First, POS technologies are more comprehensive while still being flexible enough to be cloud-based. Second, younger generations want mobile interactions, preferring the empowerment of self-service. Finally, both kiosk and mobile ordering offer the potential for labor savings at a time when wages are on the rise, and reliable help is hard to find.
Driven by consumer expectations, these F&B technologies are fast becoming standard fixtures across hospitality.