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Basic Agilysys STAY 101-1 Day Session

1 day, 8-hour in person introductory course of technical training on Agilysys STAY Modules. Learn by achieving hands on technical training and how to quickly identify an error and know what steps to take next. This course is intended for people supporting the users of Agilysys STAY. The Basic STAY training will include basic understanding of reservation flow, rate plan creations, review of tape chart, assign rate plans to a calendar, understanding restrictions, assigning rooms, adjust and make payments. Note: Seats are limited to allow for hands-on activity in environment.  Upon signing up for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.

Intermediate Agilysys STAY 102-3 Day Session*

3 day, 24-hour in person intermediate course of technical training building upon skills achieved and maintained from the Agilysys Stay 101-1 Day Session. Front End Users with Management credentials and above will learn to further configure the following: adding new payment methods, create transaction items, create subcategories, mapping auto recurring fees to rate plans, associating deposit policies to rate plans, understanding dynamic reports, scheduling reports, enable feature settings, review batch operations settings, configure policies and codes, create templates, merge profiles and comp accounting. Note: Requires successful completion of Basic Agilysys STAY 101 and Basic Agilysys STAY 102 or successful Intermediate Agilysys STAY 102 competency assessment at >85%​ Seats are limited to allow for the hands-on activity in environment.  Upon signing up for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.

Advanced Agilysys STAY 103-5 Day Session*

5 day, 40-hour in person advanced course of technical training building upon skills achieved and maintained from the Agilysys STAY 101 and Basic Agilysys STAY102 course, technical personnel will learn to engage in advanced issues, diagnose, mitigate and/or remediate more advanced issues while learning to properly ensure a case is prepared to be into support and up through to Product QA quickly for intervention and hotfix consideration with build.  With the goal of always working to ensure operational continuity for the stakeholders, understand the reasons and mitigations needed to effectively keep continuous operations the learner will gain the skills to be an Agilysys STAY support expert, engage with the Sr technical resources and know when an issue is product code fix or impacted by operational processes and local environment or other 3rd party interference. Note: Requires successful completion of Agilysys STAY 101 and Intermediate Agilysys STAY 102 or successful Agilysys STAY competency assessment at >85%​ This will include learning of API logs, learning how to use dev tools, learn to access logs for interfaces, install pay, create new buildings, deactivate room types and diagnose latency issues using wire shark. Seats are limited to allow for hands-on activity in the environment.  Upon signing up for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.

Basic InfoGenesis SaaS Environment 101-1 Day Session

1 day, 8-hour in person introductory course of technical training on current versions of InfoGenesis Classic (IG) in the SaaS environment with hands on reproduction of errors and resolve in a lab environment to replicate commonly deployed scenarios is part of core content.​ This course is intended for persons supporting the users of InfoGenesis.  It is not intended for those that are nontechnical as going into the application during the hands-on portions is required.  Basic understanding of check flow, databases, terminal option groups and the impact within the application will be engaged.  Additionally, basic capacity of network understanding, and environmental impact will be discussed. Note: Seats are limited to allow for the hands-on activity in environment.  Upon signup for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.

Intermediate InfoGenesis SaaS Environment 102-3 Day Session*

3 day, 24-hour in person intermediate course of technical training building upon skills achieved and maintained from the Basic InfoGenesis 101-1 Day Session, technical personnel will learn to further diagnose and remediate more difficult common issues and learn to ensure operational continuity.  Further learning on the current versions of InfoGenesis Classic (IG) in the SaaS environment and feature sets as well as configuration of such things as gift cards, GA accounts, interfaces to PMS and CMS as well as several others.  This is not a beginner course as the training will have a minimal review of the basic course and pick up from that point launching into the application, use cases and support needs as well as diagnosis to resolution. This is a learn, think do oriented course that the users will have to do in lab environment with staged instances of InfoGenesis Classic (IG) in the SaaS environment with embedded defect errors that the user will need to diagnose and remediate to return to operations quickly.  A brief discussion of common network and environmental factors such as transmission/retransmission, time to live, ports, firewalls and capacity for communications will be touched upon during the application symptoms and diagnostics. Note: Requires successful completion of Basic IG 101-1 or successful Basic IG 101 competency assessment at >85%​ Seats are limited to allow for the hands-on activity in environment.  Upon signup for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.

Advanced InfoGenesis SaaS Environment 103-5 Day Session*

5 day, 40-hour in person advanced course of technical training building upon skills achieved and maintained from the Basic InfoGenesis 101 and Basic InfoGenesis 102 course, technical personnel will learn to engage advanced issues, diagnose, mitigate and/or remediate more advanced issues while learning to properly ensure a case is prepared to be into support and up through to Product QA quickly for intervention and hotfix consideration with build.  With the goal of always working ensure operational continuity for the stakeholders, understand the reasons and mitigations needed to effectively keep continuous operations the learner will gain the skills to be an InfoGenesis support expert, engage with the Sr technical resources and know when an issue is product code fix or impacted by operational processes and local environment or other 3rd party interference.  A deeper discussion of common network and environmental factors such as transmission/retransmission, time to live, ports, firewalls and capacity for communications will be touched upon during the application symptoms and diagnostics.   Running an enterprise environmental tool called Wireshark and how to do a PCAP analysis to identify issues in environment that impact the PPOS application will be addressed. Note: Requires successful completion of Basic IG 101 and Intermediate IG 102 or successful Intermediate IG 012 competency assessment at >85%​ Seats are limited to allow for the hands-on activity in environment.  Upon signup for this course, the user is purchasing a reserved seat in the course.  As the course fills up to seat capacity, availability will be turned off.  As a result, no refunds or credits are allowed.