
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoWhether we like it or not, the guest's overall resort stay experience is undeniably becoming one of the most important factors when it comes to deciding if they will return. A satisfactory experience might prompt them to come back, but an exceptional one will help spread good word-of-mouth and perhaps even ensure the guest returns even if they’re presented with a better price from a competing hotel.
More and more hoteliers are embracing this and dedicating resources specifically to ensure every guest experience is extraordinary. Recently, operators have started hiring Guest Experience Managers specifically for this purpose. A person on property whose sole responsibility is catering to each guest’s preferences and anticipating what they might need to make their stay exceptional. Here are a few examples of responsibilities that this new role is taking on:
1. Overseeing the Lobby
A smart task for the Guest Experience Manager is to monitor the front desk area and greet visitors, knowing whether they are returning or otherwise VIPs. This provides an opportunity to step in when a guest has special asks and to assist with anything that might make their stay better. The front desk staff stays free to focus on their responsibilities without missing any of the guests’ wishes.
2. Understanding Guest Preferences
One compelling way to make guests feel welcome is by knowing their preferences before they arrive. The more information the Guest Experience Manager can garner about a guest, the easier it will be able to cater to their needs and make them feel special. Properties using an intelligent property management system can allow Guest Experience Managers to easily learn about guests from their profiles in the system. Combined with a powerful business analytics solution, operators have even more information available to them. A simple dashboard to identify trends and other information such as guest spending habits, room preferences and other data give staff knowledge to help make the guest experience truly unforgettable.
3. Equipping the Room
Guest Experience Managers know how to equip a guest's room to create an extra-personalized welcome. If the room has a kitchen, the Guest Experience Manager may have items to help fill the refrigerator or pantry, creating that extra attention guests have come to expect. Alternatively, if the guest has a preferred bottle of wine the Guest Experience Manager might have it sent to their room on the first night. The possibilities are endless, and the guest room offers many opportunities to personalize the guest’s stay.
Any seemingly small gesture can make a guest stay unforgettable. It all comes down to knowing the guest and being able to anticipate what they might need to make them feel recognized as an individual. How well do you know your guests?
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys