News & Events

Nov 03, 2014

Harbor Winds Hotel Implements rGuest™ Stay by Agilysys

ALPHARETTA, GA. — Nov. 3, 2014 — Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced that Harbor Winds Hotel in Sheboygan, Wis., has launched the rGuest™ Stay property management system and rGuest Pay payment gateway solution to streamline operations and enhance efficiency.

"We have been working with the Agilysys team since day one on the development of this innovative property management system and are excited to be an early adopter of rGuest Stay," said Mark Zipperer, president of Pride Hospitality, which owns and manages Harbor Winds Hotel. "The solution combines a wide range of capabilities with exceptional functionality, and SaaS delivery is particularly well suited to the hotel's business model. We are excited about implementing the solution and look forward to using it to build our business and offer more personalized guest service."

rGuest Stay is a groundbreaking web-based property management system that adds to the suite of applications built using the new Agilysys rGuest hospitality software platform. The guest-centric PMS, which can be accessed via a desktop computer or tablet device, utilizes a standards-based solution on an open platform to enable richly integrated applications delivered from Agilysys, its partners and customers. rGuest Stay is designed to enable hotels to gather and analyze guest information that can be used to create loyalty-generating offers and revenue. It also delivers real-time data so that hotels can more accurately forecast demand and scale services up or down accordingly. The solution's housekeeping capabilities are revolutionary, leveraging an optimization engine to assign resources so that properties can manage staff in a way that balances guest needs and operational efficiency. Its intuitive features enable properties to reduce staff training time and begin serving guests immediately.

Delivered as a cloud-based solution, rGuest Stay offers instant scalability, a reduced technology footprint and the ability to upgrade capacity without business interruption, which is especially beneficial for small to mid-sized properties. For larger hotels, destination resorts and complex casino properties, rGuest Stay is designed so that future releases can be delivered as an on-premise solution for maximum control and seamless integration with existing technologies.

Harbor Winds Hotel is also using rGuest Pay, the Agilysys payment gateway solution for both property management and point-of-sale products. rGuest Pay leverages the only offering in North America that includes: robust tokenization, which eliminates storage of cardholder data; PCI-validated point-to-point encryption (P2PE), which minimizes merchants' PCI scope; a payment information proxy (PIP) based on Hospitality Technology Next Generation (HTNG) standards that secures guest data arriving via e-commerce interfaces; and a full range of fixed and mobile EMV-ready payment devices for lodging and food and beverage scenarios. The solution's value-added offerings include mobile wallet, stored value payments and payment analytics. There are no volume tiers or transaction minimums; and, unlike many other payment gateway solutions, rGuest Pay is offered at a fixed annual per-terminal fee.

"The rGuest suite takes property management to an entirely new level of effectiveness with an open and multi-functional platform that enables customers to realize a competitive advantage," said Rehan Jaddi, vice president of engineering at Agilysys. "The hospitality industry is moving toward more guest-centric solutions, and rGuest Stay allows hotels to truly know their guests; and, as a result, create lasting connections with them. Moreover, its architecture enables delivery of our next-generation hospitality applications as well as a level of product integration that is unsurpassed in the industry."

Located on the beautiful riverfront in Sheboygan, Wisconsin, Harbor Winds Hotel provides an idyllic atmosphere. With direct access to the boardwalk, guests can explore local shops and restaurants or go for a stroll along the Sheboygan River. The property is also conveniently located near the Kohler Company, Kohler-Andrae State Park, Road America, Lakeland College and Whistling Straits® golf course, site of the 2015 PGA Championship and 2020 Ryder Cup. Harbor Winds Hotel is an affiliate of Magnuson Hotels, the world's largest independent hotel group.

About Agilysys
Agilysys is a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality industry. The company specializes in market-leading point-of-sale, property management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates extensively throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong and Malaysia. For more information, visit

#  #  #

PR Contact:
Beth McClure, Agilysys, 805-692-6356,

Upcoming Events


Oct. 15-17, 2019
Sands Expo
Las Vegas, NV


TribalNet 2019 
Nov. 11-14, 2019
Gaylord Opryland Resort & Convention Center
Nashville, TN