Ultimately, operators need to choose the best technology for their individual properties. While they shouldn’t expect their service provider to handle their compliance and governance responsibilities, the powerful encryptions most reputable cloud-based solutions use can certainly play a role in streamlining and improving these efforts.
Steps Hoteliers Can Take:
- Take the time to validate the security of cloud providers. Cloud-based data centers should be tested and audited to ensure they meet certain standards (e.g. PCI, HIPPA, COBIT, ITIL, etc.) adopted by the business.
- Consider either hiring in-house technical talent or a third-party to provide guidance and ensure the contract with the cloud provider includes an SLA and indemnification to protect the business, guests and investors.
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