A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Digital Disruption Puts Focus on Super-Charged Guest Service
The capacity for technology is growing exponentially. According to the 2019 Restaurant Technology Study from Hospitality Technology, establishments are recognizing the fact that digital should be top of mind with 45% saying that guests’ adoption of technology is even more rapid than the pace of digital innovation. Digital is not only changing technology; it is changing the way guests think about service. What is innovative today may likely be table stakes by the end of the year.
According to the study, food service and retail sales have experienced a 35% rate of growth just in the last two years (2017-2018). The research report further indicates that hospitality players are anticipating sales increases of 5.8% for 2019, along with a 6.3% increase for mobile sales.
Corporate foodservice and restaurant establishments plan to spend more on technology this year. Strong sales for the foodservice industry are driving new IT investments. Of the top three investment focuses, third-party delivery service is at 48%, mobile payments at 47%, and digital ordering comes in at 45%. Operators are reinvesting in guest-facing software, with 61% increasing budgets that will help foster guest relationships while boosting their venue’s digital and mobile strategies.
Putting the guest first is not a new concept. And for the service industry, creating a memorable guest experience has always been essential. But over the past two years, the disruption of technology has forced operators to change the way they think about the service they provide. Today, the growing emphasis is aimed at removing friction from guests purchasing food anytime they want. Self-serve technology will continue to power the digital connections that guests seek.