A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Diner Insights Are Changing the Restaurant Landscape
For brands to succeed, it’s crucial to have an omnichannel approach that’s consistent across digital signage, mobile and online, and most importantly that the on-property experience is in sync with brand values. But how do you know - really know - what guests want? While social media is a popular vehicle to gain insights about your guests, it’s certainly not the only way. When someone tweets at your restaurant or places an online order, it produces information to help you identify, for example, a menu item that receives the most accolades. Still, other technologies provide more useful data.
Too often restaurant operators see analytics as an afterthought. Analytics bring intelligent data to help identify which menu items are selling well and which items are struggling, possibly requiring a price adjustment or menu change. This business intelligence allows you to see some of the most important contributing factors for success, including your busiest meal periods, average guest spend, table turn times, tip percentages by server and your most profitable items. These data insights draw you closer to understanding what guests love most about your business.
Yet, each diner has their own expectation of how they prefer to interact with service staff. While some diners may enjoy a server who adds to the encounter with their own narrative, other diners prefer a much different experience, possibly tucked away in a quiet corner. The more you can learn about guests’ behaviors, the easier it is to strengthen the connection created through your food and service. For this, there is technology that helps deliver a full-service guest experience without having to physically interact. Certain apps support these guest interactions and seek to keep the guest engaged.