A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Engaging Hotel Staff to Enhance the Guest Experience
Aug 23, 2018
Mobile technology is truly defining the hotel of the future according to a recent article from Hospitality Technology magazine. The hotel of the future is bringing a new era in guest interactions and expectations. From selecting their own rooms and checking in online from their phones, to using those same phones for their room key, guests are demonstrating their desire to use technology to streamline the experience. Understanding these preferences and expectations, from pre-stay to post-departure, hotels and resorts can offer more personalized services to delight guests and grow satisfaction rates.
The article outlines that advanced technology is becoming more affordable, and that the remaining question is: When will adoption and implementation rates hit a tipping point?
While guest-facing technologies get a great deal of attention, there is high demand for technologies that provide mobility and data access for employees as well; giving staff more opportunities to enhance the guest experience.
Pinehurst Resort & Country Club is using an application from Agilysys that will increase the speed to service. Ed Nickelson, Director of IT, says “The workflows should be as seamless, effortless, and as hands-free as possible.” Their new mobile technology is designed to alert staff automatically when a service action is required. Whether for in-room dining, housekeeping or maintenance requests, notifications are real-time and delivered to the appropriate person. Modern, mobile technology that engages hotel staff to help enhance the guest’s stay.
In the very near future the scope of mobile technology will evolve beyond just smartphones and tablet interactions. It will allow the services offered to be more predictive. with smart, easy-to-use wearable devices like glasses, watches, smart-textiles and even smart jewelry. Hotels will be able to interact with a variety of mobile devices associated with the guest before, during, and after their stay. There will soon be a day when, once the guest arrives, he or she watches a video offer about the hotel’s amenities using their smart glasses. Guests will be able to find information about specific and relevant amenities and offers, e.g. a complimentary car rental or a pet clinic, all in the blink of an eye. The future is mobility, and mobile tech is truly defining the hotel of the future.