A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Beautiful, lushly landscaped pools or breathtaking outdoor terrace views are all for naught in the wake of inadequate guest service. Advancements in technology have brought us unlimited convenience, forever changing the way they we interact with resort brands. Every technology touch point is an opportunity to win or lose guest satisfaction, driving brands to invest in a range of technologies that extend their services to enable more immediate and personal engagement.
Starting with a reservations system, one that is truly interactive goes beyond allowing guests the opportunity to simply make a reservation. Guests want to select their preferred room and even preferred floor. And they want to select it all at the time of booking.
Automating communication with text messages can serve to confirm reservations and even notify guests as soon as their room is ready.
Data analysis is enabling hotels and resorts to create a personal touch to the total stay experience. Every time an on-property guest makes a choice, that information is curated and used to create personalized service. For example, when a guest orders extra towels this is flagged in the system to have extra towels left each time the bathroom is refreshed. Equipped with data, more hotels are able to ensure guest rooms are equipped with the special touches that guests are going to ask for anyway.
Many properties are satisfying the demands of eager guests with mobile POS technology, extending service offerings to more guests, whether at a crowded pool, on the links or at the convention hall. This increased attention to guests is already resulting in increased satisfaction and revenue.
In addition to the guest’s personal device, hotels are looking at tablet and kiosk options for mobile payments. Hotels should ensure their mobile payment options are not only diverse and secure, but also attuned to the guest segments they serve. Mobile payment technology can be made very secure. The important things to look into are securing data transmission from the handheld devices to Application Servers, securing data storage on the local handhelds, securing all web services and interfaces and protecting mobile device security in case of tampering, theft or loss.
On property, whether the guest chooses to self-serve or wants to be taken care of, delivering the entire spectrum of options helps to differentiate your property from others and create lasting connections with your guests.