Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?Go
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality businessGo
Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.Go
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Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.Go
Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partnerGo
You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.Go
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Delight students, visitors & faculty, Retain staff, Grow marginsGo
Delight residents & visitors, Retain staff, Grow marginsGo
End-to-end foodservice management software solutions for optimum productivity and profitability.Go
Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.Go
A Recipe for Success. Seamless Technology for Restaurant Management.Go
Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.Go
Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.Go
Watch and learn what Agilysys customers have to say about their experiences with our solutions.Go
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.Go
Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.Go
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Important research and studies from across the hospitality industry. Find out what thought leaders are saying.Go
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See what Microsoft products and versions are currently support by Agilysys.Go
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Full service today means offering guests a variety of ways to interact with a property – and that doesn't always mean face-to-face interaction. Today it’s more about offering guests choices – choices on how they want to interact with staff, how they check in once they arrive, and how they order food and beverage.
Technology has played a huge part in creating self-service and on-demand options for guests that also benefit property operators. Through the use of these solutions, properties can optimize their staff, freeing up their time to focus on other tasks, and guests can play an active role in personalizing their stay.
What are the Benefits of Adding Self-service Kiosks in My Hotel?
Hotels have one chance to make a first impression, and after a long travel day, a quick and easy way for guests to get to their room is a welcome surprise. Self check-in kiosks allow guests to easily check in, create a digital key, and head straight for their rooms. Once their stay has ended, they can easily check out and email a folio — all without the help of a staff member or a long wait in line.
Kiosks are also used by guests to purchase food and beverage (F&B) items in grab-n-go markets. Whether items are scanned individually or the system scans the full tray at once, guests have a convenient 24-hour option to purchase food and beverage items.
Guests are already using similar technology in their daily lives and they are comfortable using kiosks for self-checkout at grocery stores and unassisted baggage drop-off at the airport. In fact in 2021, 52 percent of airports offered the service, and by 2024, 75 percent are expected to have this service in use. Individuals no longer must wait in long lines or require assistance, and they can quickly move on to their next activity.
Optimizing food & beverage operations and profitability demands a flexible, enterprise class point-of-sale system. Is yours up to the task?
In addition to providing guests with the convenience and comfort level of self-service options, hotels can utilize staff members in other areas of the hotel where they are needed most. The hospitality industry is still experiencing staffing shortages and many hotels are turning to technology to help improve productivity, optimize staff placement, and improve job satisfaction to retain the strongest team members.
Kiosks for check-in and F&B purchases also offer the opportunity to improve a hotel’s bottom line. Aside from helping to lower overhead, they can create upsell opportunities and allow properties to capture more of the guest’s spend when using them.
More Self-service options
Additionally, properties are adopting other self-service options to ensure they are keeping up with demand and delighting guests wherever they are on property. On-demand F&B service is now accessible via mobile device, app, or guest room phone. This service ensures order accuracy, limits wait times and improves food quality as service is expedited.
From an individual location to an enterprise chain, get the most modern, comprehensive property management solutions for managing your hospitality business.
If guests would rather bypass the lobby kiosk to check in and obtain a room key, then they can leverage these features on their mobile device. Guests can choose to be notified via an automated text alert when their room is ready and if they choose, ID verification can be processed through their mobile device and digital keys can be accessed straight from their room. All of these self-service options including kiosks reduce wait times and help properties maximize Return On Experience.
From check-in to checkout, properties are benefitting from putting the guest in the driver’s seat – giving them the power of choice, thereby empowering staff to attend to more meaningful tasks. Whether it’s full service or self-service, properties understand that the right technology not only provides convenience to the guest but also creates additional revenue opportunities while fostering a more empowered workforce.
November 08, 2022
As 2022 comes to a close, we look ahead to the hospitality industry events planned for the coming y