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GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
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GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
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GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
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GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoMay 04, 2017
As technology doubles in speed every two years, POS (point-of-sale) applications speed up. Screens are streamlined and optimized for different venues and workflows. Offline capabilities are enhanced to ensure optimum server performance even if the network fails. The introduction of hosted POS allows IT departments to relieve some system maintenance. With mobile POS, overall performance is reaching new levels. It’s single-handedly changing the way we all think about guest service and operational efficiency.
Faster Service
Hotel and resort properties often have large service areas with obstacles or people to maneuver around. In these areas, servers take multiple orders – batch orders – before entering them into the POS. This delays orders getting entered. Guests do see this and can be distracted by it.
As guests, we all love mobile POS. Where the server is virtually always readily available. Depending on the property, the server can enter orders immediately into a POS tablet he or she is carrying. I have also seen the server take a few steps away before pulling out the tablet to enter my order. Either way, I’m satisfied that my order hits the kitchen or bar within seconds. The server-runner workflow also ensures my hot food is delivered still hot, protecting food quality and meeting expectations.
More Revenue
Properties are deploying their mobile POS assets in even some creative ways, generating new sources of revenue – and guest satisfaction.
Other hotel and resort properties abound with creative ideas now that they’re no longer limited by the location of their POS terminals. More expansive concessions near special events, providing service in under-served areas of their properties, convenience products, and food and beverage at less convenient, but high traffic locations.
As we’ve witnessed these changes over the last decade, the single constant remains focused on the guest and creating an increasingly more holistic experience. Combining loyalty and POS transaction history, servers are learning how often the guest has been at the property, what they ordered in the past, and possibly even the guest’s past reviews. Servers today have tools to suggest items based on past orders and their allergies or other preferences. Properties can personalize service, creating richer, more lasting connections with guests, resulting in more loyalty, better guest ratings and ultimately greater revenue lift.
Technology is finally catching up to take guest satisfaction. There’s never been a better time to move to mobile POS.