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WHAT'S THE BUZZ IN HOSPITALITY?

Integrated Hospitality Technology Isn’t Just a Passing Trend

Oct 24,2017

This year we have had our share of technology breakthroughs that changed how we live, work and play. At home, we have our Echo or our Google Home devices that act as a personal digital assistant, set up to remind us an assortment of useful things, such as current travel time to a specific destination, fun and useless trivia, personal appointments and what to buy next time we’re at the market.

On the business side, this same type of automation is not new. But an interesting area to watch is technology integration with open APIs that allow different technologies to ‘talk’ and interact with one another. One such example in hospitality is best explained in a technology spotlight: SH Group’s 1 Hotel Brooklyn Bridge.

 SH Group Employs an Integrated Suite of Hospitality Tools to Enhance Guest Service

The hotel’s management team desired point-of-sale technology that delivers comprehensive functionality and accommodates mobile scenarios. They also required a payment gateway solution to secure guests’ financial data while reducing the risks associated with credit card acceptance. Integrated solutions were the ideal fit, with features and functionality to help the hotel offer a quality guest experience in a variety of settings. 1 Hotel Brooklyn Bridge, which is managed by hotel brand management company SH Group, has implemented an integrated suite of solutions from Agilysys, including InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay, to optimize food and beverage delivery and enhance guest service.

“InfoGenesis POS is a versatile system, and training is easy, which reduces the time it takes to become operational. The InfoGenesis and rGuest Pay solutions will enable our team at 1 Hotel Brooklyn Bridge to provide excellent guest service, which is a hallmark of our brand.”

Corporate Director of Information and Technology, SH Group

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