Integrated Systems, Shared Data Lead to a Better Guest Experience

Jan 04, 2018

We recently met with Hospitality Technology magazine to share insights about emerging technology trends for the publication’s annual research study: The 2018 Lodging Technology Study.

In this year’s study, integration moved up from 24% (in 2017), to 30%, as a top challenge faced by IT departments. Interestingly, the rapid pace of technological change demands that technology leaders evaluate and identify opportunities for continual improvement. According to Agilisys’s VP of Products and Customer Support, better integration is of strategic importance.

Hoteliers should expect all of their hospitality solutions to work in harmony. Property management technology is at the core of every hotel and resort, and while it helps drive a frictionless guest experience, it should also offer seamless integration with ancillary technologies. It must integrate and share data transparently throughout the enterprise. This provides the most flexibility to deliver a unique and memorable experience for guests while increasing the efficiency of hotel operations.

Look for technologies with robust APIs, and those that are built natively for the cloud. These are forward-looking features that provide the greatest flexibility, and support the movement to unify fragmented hotel systems.”

Sridhar Laveti, VP of Products and Customer Support, Agilysys

Agilysys delivers leading hospitality technology with comprehensive, seamless integration capabilities.

Download the 2018 Study

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