A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Keeping Up with Walk-ins, Reservations and Wait Lists
Dec 21, 2018
We’ve all been there. At a favorite eatery where the kitchen is playing catch-up, and the guest wait list is growing with walk-ins also competing for the next open seat. It’s great to have a restaurant that’s in high demand, but not when hungry guests aren’t being served.
As a restaurant owner or operator, one of the best ways to ensure you are always on top of your game - whether it’s the holidays or not - is to have all your technology working harmoniously. Online table reservations, guest profiles, wait list management, 2-way SMS and point-of-sale will each individually contribute to improved efficiency. Today we highlight how just one of these important tools is helping restaurants reduce walkaways.
Wait list management tech eases the congestion at the front-of-the-house and creates a smoother traffic flow. This doesn’t necessarily require the guest to download an app either. A stand-alone solution can capture the loyalty of guests who have dined at your restaurant even once and send automated SMS communications to confirm reservations and notify them once their table is ready. Not only does this give your diners personalized attention and the flexibility to frequent neighboring businesses while waiting, it also makes the host’s job considerably easier. A wait list tool goes a long way to improve the connection to guests and reduce the potential for walkouts.
As we look to the future, consumer use of technology will continue to rise with the expansion of features found in the latest smartphones, artificial intelligence and wearable tech. These innovations are quickly finding their way into restaurant and food-service venues. To keep up, it’s important to start early and stay ahead of the game. Staying acquainted with the changes that are sweeping the restaurant tech industry, you’ll be better prepared to manage the guest expectations that are yet to unfold over the coming years.