A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Part 1 of 3: Guest Experience Management (GEM) Study Insights
Mar 22, 2019
Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve over generations the industry continues to demonstrate its agility and business acumen by proactively keeping up with, and in some cases anticipating, guest demands. Agilysys set out to learn precisely what is most important to these hospitality professionals and discovered some profound insights; some of which are outlined in this three-part blog series, each one revealing important facts from the study.
Regardless of the category and size of the property, by now virtually all decision makers in hospitality have come to view their GEM capabilities and performance as a strategic initiative. GEM, and delivering an exceptional guest experience, is less about providing fancy amenities or cookies at turn down, and more about eliminating friction during all phases of the guest journey - from pre-arrival to post departure. This may sound lofty, but certain brands are already focused on this initiative. In fact, hospitality technology expenditures have been largely centered on improving digital guest engagement. Just how are these brands addressing GEM initiatives? With the execution of guest-centric service that is often tied to - in one form or another - technology.
According to the GEM study, more than half (57%) of hospitality professionals say technology integration is key to delivering best-in-class guest service. Technology interoperability across departments and functions is an important factor when seeking to create a unified and frictionless guest experience. In an ideal environment, guest data resides in the PMS and should be continuously updated with transaction and interaction data. Data that integrates into the PMS includes loyalty, retail purchases, activities such as golf or spa, and F&B preferences. Moreover, many essential back-of-the-house functions, such as housekeeping, valet, in-room dining and others all should be incorporated into the common flow for data dissemination, resulting in information at the point of interaction to help refine the guest experience.