
Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoThe final in our three-part GEM Study series highlights the importance of digital guest engagement and self-service. Digital engagement is the ongoing interaction between the property and the guest - usually via a digital communication channel offered by the property and utilized by the guest. The advent of social media and newer communication channels, including SMS, have revolutionized the way a resort, hotel or cruise line communicates with its guests or passengers. More people are preferring the convenience of chats and social media to get questions answered on-the-spot. These types of digital engagement from a prospective guest, in particular when initiated by the guest, usually indicates some level of investment. Having one of more of these channels available to information seekers can also make the difference in earning that guest’s business. This trend toward automation and instant access is prompting more hospitality businesses to adopt a strategy that includes interactive platforms such as AI-chatbots, kiosks, mobile tablets, or virtual assistants like Amazon Alexa.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
In fact, over 51% of hospitality respondents said that more in-room technology complemented by guest-facing self-service and mobile applications are most critical to the competitiveness of their property. On-site guest engagement has a positive influence on guest loyalty. That is, properties who engage with their guests during their stay via digital interactions see higher guest return rates than for those guests who are not engaged digitally.
A predominant benefit of digital self-service is a better bottom line. Guests who can self-serve tend to have higher average order value with that business. They’re also more likely to become repeat - or even lifetime visitors. Mobile guest service, such as tablets used by staff at a dining venue, reduces the overall cost to acquire that guest’s spend since there is less reliance on traditional terminals that otherwise minimize engagement opportunities.
In addition, other marketing-oriented engagement platforms use email, search engine marketing, social media and web marketing to reach more guests. The bulk of these platforms include tools that make it easy for visitors to quickly find answers about property features that can help draw more guests. All of these interactive tools play their part by providing guidance during initial stages of the guest journey, helping them find information quickly, and in a way that is convenient for that guest.