A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Personalized Service: A Must for Guest Satisfaction
The hospitality industry is constantly changing. With so many hotel options to choose from and with home sharing sites entering the mix, the competition to attract guests can be rough. To garner new and repeat business, it’s important hoteliers are informed about what guests value most during their stay. Personalization is the key.
At many properties, the focus is often on equipping guest rooms with the latest technology and updating facilities. While these tangible features play a big role in differentiating from the competition, hoteliers should not lose sight the guest experience. It’s not enough to have in-room tech especially if the tech doesn’t operate properly. Guests look to the overall experience as something intangible that they will feel and remember.
Guest loyalty continues to shift and transform, and technology is playing a big role in that. Many hotels are getting creative and developing intricate loyalty programs to incentivize repeat visits through free stays, free drinks, and more. But for independent or boutique hotels without elaborate member programs, big brand recognition, and myriad properties, the strategy is more grassroots. Hospitality technologies like a property management system empower hoteliers of all sizes to provide a more personalized guest experience. It does this by freeing up hotel staff so they can focus on providing personal attention and taking the time to truly understand and accommodate the guest. Technology can also provide insights into the type of guests and their behavior patterns or preferences, giving staff important knowledge that helps them personalize experiences through the hotel’s amenities, activities, dining or other services.
Personalized service has come a long way. Today it’s an indispensable part of operating any size property. For guests, having hotel staff recognize them and their preferences, and using this information in a thoughtful way creates a memorable impression. These are positive interactions that help grow the connection guests feel. Personalized service is in the details, but it’s doesn’t have to be a significant endeavor. Often the PMS will hold all the information needed to make personalization possible.