A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Provide It And They Will Come – Putting Guests In Charge Of Their F&B
May 04, 2022
Food and beverage (F&B) is a huge part of the guest experience. This is one area where a property can increase revenue by making the ordering and purchasing process easier for the guest.
It's no secret that labor shortages and supply chain issues have had a negative effect on F&B service for hotels. As guests return to travel in higher numbers, properties must have technologies in place to accommodate these guests or risk frustrated staff members and bad reviews. According to the 2022 Restaurant Technology Study by Hospitality Technology, restaurants are investing in putting technologies in place to enhance the guest experience. 72 percent of restaurant IT budgets will increase in 2022, and 25 percent are putting in new solutions. These properties are investing in convenience for their guests and operational workflow improvement to support their team members.
Here are a few examples of technology solutions that are easy to implement, work seamlessly with existing systems, require limited training time, and effectively support improved F&B service levels:
Mobile Payment Processing
Inventory and Procurement
Menu and Recipe Cost Management
Guest-facing Technologies For F&B
Hospitality organizations are listening to guest demand. According to the 2022 Restaurant Technology Study, the top four technology features that restaurants have adopted because customers expect them include free Wi-Fi (87 percent), the ability for customers to pay via a mobile device (81 percent), the ability for customers to preview menus and nutritional information (78 percent), and the ability to order via a mobile device (77 percent).
Eliminating the initial back-and-forth typically associated with waiting tables helps optimize staff. This improvement in productivity results in higher efficiency and the opportunity for staff to elevate guest service.
Through analytics solutions that monitor ordering and guest behavior, plus menu and inventory management, staff can identify trends, predict shortages, update digital menus in real time, and make sure the guest has accurate information in front of them. Using these solutions, management can access easy-to-read dashboards to monitor real-time inventory updates, sales volume, and changing staffing needs.
These are just a few of the solution features that can streamline a hotel's F&B operations and provide guests with the convenience and service levels they demand. Today's F&B solutions easily integrate with existing property management or point-of-sale systems, and require far less training time for staff members than ever before. Working with an experienced technology provider that listens to its customers' challenges and is committed to ongoing F&B solution development allows hotels to maximize their technology investment, provide guests with flexible ordering and payment options, and adjust to changing guest demands.