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Spotlight on Impeccable Guest Service at The Mark Hotel

Nov 22,2017

With a strong desire to deliver a unique and memorable experience to their guests, The Mark Hotel sought a comprehensive point-of-sale technology that offered the flexibility of fixed terminals combined with mobile tablets for their F&B and in-room purchasing transactions. These features are essential to serving guests with the highest level of service, throughout the property.

The Mark Hotel selected Agilysys InfoGenesis® POS and InfoGenesis® Flex to help achieve personalized guest service and boost staff efficiency. InfoGenesis combines an accessible user interface with powerful reporting and configuration tools that will improve productivity of both the staff and management. The system easily integrates with other hospitality solutions to strengthen overall F&B operations, and further enhance The Mark’s position as a premier New York City destination.

With InfoGenesis, we have the best of both worlds — a combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality and maximum flexibility.

                                                          Director of Information Technology at The Mark

Situated in the heart of Manhattan's most elegant neighborhood, the five-star Mark Hotel is renowned for luxurious accommodations, lavish design and impeccable guest service, ensuring they meet the needs of their guests in every way possible. Featuring 150 rooms and suites and 10 residencies in one of the most exclusive neighborhoods in Manhattan, The Mark provides a unique experience for its guests. The Mark Hotel is a member of Preferred Hotels & Resorts, a collection of globally recognized independent hotels.

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