Spotlight on POS Efficiency and Payments Security

Nov 02, 2017

The Palms Hotel & Spa, located oceanfront on famous Collins Avenue, hosts both business and leisure travelers and serves as a popular destination for meetings, weddings and other special events.

The property features a full-service spa, salon, fitness center, poolside bar and gourmet restaurant that offers both indoor and outdoor dining. The management team wanted a reliable, mobile point-of-sale option that allowed servers to easily take and place orders anywhere, including poolside and at the beach. They also wanted a payment gateway solution that would protect sensitive cardholder data. The Agilysys solutions met the property’s criteria, with features and functionality that will help the resort streamline food and beverage delivery and provide exceptional guest service.

The InfoGenesis POS and rGuest Pay solutions are an unbeatable combination, enabling us to streamline efficiency, increase revenue opportunities and offer a more personalized guest experience.

Joan Rowland, Director of Information Technology, The Palms Hotel & Spa

Located just minutes from the heart of South Beach, The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a destination where complete wellness and environmental awareness are at the center of each experience. Privately owned and managed by the Krause family, who also own the nearby boutique-style Circa 39 Hotel, The Palms sits on its own stretch of beach only 12 miles from Miami International Airport. The AAA Four Diamond rated property is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels in the world, and is also a Florida Green Lodging and TripAdvisor Silver Green Leader accredited property.

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