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The Challenges Restaurants Plan to Address in 2020

Jan 28,2020

Technology has found stable footing in the restaurant industry. The traditional way of accepting orders has gone from handwritten scribbles on a paper tablet, to orders placed via the web using a smart device or at a kiosk, bypassing any “middlemen” and placing orders into a central restaurant POS system.

The capabilities of restaurant and foodservice industries change with each passing year. Without a doubt, the advent of the internet was revolutionary to all businesses, and it brought many changes to POS software too. With the entire order placement and acceptance process managed with technology, suddenly everything became much more manageable. The advancements in restaurant POS have helped in generating better accuracy and efficient workflows. Here are some of the ways restaurants expect their continued technology investments will solve the business challenges of 2020 and beyond:

Online ordering has reformed the way restaurants operate. Integration of online ordering into the POS is making the order acceptance process much more straightforward. A typical restaurant accepts orders from one or more mediums when placed online, while the POS integration brings that information into a central place for better operational efficiency and order accuracy. Efficiency is often the outcome of online ordering since restaurant managers are able to handle more throughput with the same (or less) staff headcount. And instead of entering orders for the customer who is on the phone or face-to-face, customers enter their own orders online – inclusive of substitutions and additions – which results in greater order accuracy. Fewer mistakes create happier guests.

A cloud-based POS makes life a little easier for management. Menus can be updated or modified as often as required to accommodate operational needs or the changing expectations of guests. Restaurant chains that need to maintain menu and pricing consistency from location to location are turning to cloud POS to make it happen.

A mobile POS saves time by reducing server trips between the terminal and guests. A server’s handheld tablet allows for conversational order-taking; servers can enter orders into the POS while remaining at the guest’s table. Mobile POS not only ensures more friendly service, but it also reduces guest wait times which can result in serving more people in a single meal period. With the increased efficiency of service staff, it’s no surprise that restaurant managers are jumping aboard the mobile POS train.

Ease and security of payments continue to improve in 2020. The introduction of digital, mobile wallets that store credit card details not only make it easier for guests to pay, but it also prevents credit card numbers from being shared, thus enhancing security. A POS-integrated payment solution that provides access to validated P2PE, EMV payment gateways will be vital to restaurant managers in the next decade as part of their efforts to continue reducing the risk of a data breach and to make the payment process as seamless as possible for guests.

Advancements in POS and payment technologies have helped bring many restaurants into the 21st century with better integration and automation features. The future of the restaurant industry is bright!

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