A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
The Future of Technology in a Growing Casino Industry
Oct 01, 2018
Today’s casino industry features more resort properties offering a wider variety of entertainment options besides the casino floor. Operating large properties and managing the extensive on-site technology can become overwhelming if the solutions don’t work well together. Resort operators have much to think about when it comes to the technology that helps them manage everything, from front desk operations, gaming equipment, e-games platforms, food and beverage operations to security and data storage.
While they can sometimes struggle to find the right technology to meet every need across the property, today’s hospitality solutions have become much more advanced. One priority for managers is finding a system that connects all the touch points, gathers more information about guests, and supports the property’s overall revenue strategy. Below are three steps to optimizing casino resort operations with the use of modern technology.
A Solid Foundation
At the center of such a seamless operation is the comprehensive property management system. When integrated to the rest of the property’s technology, including the CMS, the PMS system can help make a positive difference when building guest relationships and growing revenue opportunities. For a casino operation, it is especially important to have this integration with the on-site casino management system, to be able to track guests who are spending money on and off the casino floor.
Gathering Guest Data
It is equally important to consider the non-gaming part of an operation and the guest spending that takes places off the casino floor. The property’s chosen point-of-sale system is at the heart of that operation. Using a flexible and highly integrated POS system, the guest information is automatically captured for future use and helps staff build better guest relationships.
The future of casino resort technology lies in the continued growth of truly integrated systems that connect gaming and non-gaming outlets and amenities. Gathering information about guests through the property management system, the point-of-sale system and the casino management system enables management to create a cohesive and property-wide strategy, grow revenue and deliver a personalized guest experience.