A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
The Transformation of Guest Expectations: Is Technology Keeping Up?
Feb 22, 2018
How do guests want to interact with your brand? We used to focus on feedback from the guest after they departed, usually via surveys, to correct any issues before they told friends and family at gatherings. Not long after, it changed to capturing their feedback before departing to limit the potential of unfavorable reviews on social platforms and travel review sites. Today of course, with more mobile, technology-savvy guests, they can post feedback instantly, perhaps while they’re still on property. There’s never been a better time for hotels and resorts to be strategically proactive with their technology objectives.
It’s unavoidable. Relentless innovation is revolutionizing our industry. In some hospitality services, guests interact with the latest self-serve gadgets in the lobby, or use their own handheld devices to check-in and make plans for dinner. It’s not just happening on the frontline, which guests can directly observe, it’s also throughout back of house systems. A healthy awareness of growing innovation, combined with a strong technology presence, reflects the hotel’s vision of the future. Technology innovation is key to building strong brands and developing exceptional guest relationships.
Hoteliers in many instances are using loyalty programs and incentives to learn more about their guests including their behaviors outside the property. The challenge for hospitality operators is finding the optimum mix of digital and human interactions to create a personalized guest experience that is as hands-on or hands-off as a guest would like, while respecting their privacy.
In this editorial, Agilysys provides some guidance for hotels and resorts that seek strategic technology to support their guest service and business growth objectives.