A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Personalized service plays an essential role in the success of every resort operation. Luckily, today’s innovative PMS technologies are driving up-to-date business workflows, and introducing efficiencies that enhance the guest experience in ways that also grow the bottom line. When it’s time to consider a PMS solution, consider first what the resort is expecting to gain. Is it increased revenue? Increased market share? Ease of operations? Cost savings? Regardless the reason, here are a few common mistakes to avoid.
Not taking the guest experience into consideration
If the technology isn’t easy-to-use, the guest experience will suffer, even if the guest doesn’t interact with it directly. The software should enable staff to be responsive to guests. For direct guest interactions, self-service kiosks are gaining in popularity for check-in and check-out, and for ordering services.
Start by looking at the guest flow. What are the inefficiencies of check-in and check-out? How easy is it to meet every guest expectation? What single way can the resort change to make the overall stay more seamless? The new solution must be easy-to-use and should reflect the resort’s service standards.
Not positioning the PMS at the core of the hotel’s technology
Avoid the pitfalls of not considering the business requirements in the near and distant future. There’s a new way of thinking about hotel PMS technology. This new approach emphasizes the PMS as the very center of operations.
To understand why this is important, a little history first. Over time, hotel technology stacks have become significant in size, steadily adding functionality for central reservations, point-of-sale, inventory and procurement, business intelligence, and everything else that goes into operating resorts. The result is complex and cumbersome stacks. Open integration capabilities allow operators to better leverage their own business rules using a minimal amount of code. Consider the PMS as the core of a complete ecosystem that brings disparate systems together. Integration brings increased efficiency, with seamless access to operational data.
It also gives resort staff time back in their days. Instead of managing hardware and contracts, the IT team can focus on developing an IT strategy that improves efficiency, and yes, even helps drive revenue. Guest service, upsells, and upgrades become instantaneous. Less reliance on a front desk agent helps transform upsells from just a notion to actual revenue.
Not taking the staff experience into account
The most successful user adoption stories involve the staff at every stage of software evaluation. These interactive environments spark creativity and innovation, pushing technology providers to continuously enhance their solutions and the user experience. When staff are involved in the process, one of the most important results is wider employee acceptance, which in turn creates seamless guest interactions.
Consider what’s currently lacking in guest flow and service. Position the PMS as the core of the guest experience, and involve staff as often as possible. These foundational tips can help build a strong brand and develop long-lasting guest relationships.