A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are looking beyond the single guest transaction, however, in favor of a 360-degree view of the entire guest journey. They're harnessing operational data to meet guest needs at every touchpoint. That's the end game.
The Las Vegas Landscape
Non-gaming alternatives in Vegas-area resorts continue to generate more revenue than ever. It appears that many individuals are choosing to visit this city for reasons other than gambling. As non-gaming options continue to expand, several major casino projects are also set to open over the next year or so. One that many are excited about is Resorts World. This new casino-resort is expected to bring in more visitors when it officially opens in 2020. The new Virgin Hotel is opening up next year as well, and it's working on renovating and updating the former Hard Rock International casino and hotel.
The technology used at any resort must take into consideration the end-to-end guest experience, from recruitment to post-departure. Some solutions will help elevate guest satisfaction in both gaming and non-gaming areas. Beyond the technology, operators are thinking about the experiences that their businesses need to create when accommodating a myriad of different guest personas and preferences. First, using profile data to understand and create better guest service objectives, operators then look to the technologies that will support those service standards and help meet business objectives better, faster, and maybe even at a lower cost.
Nothing essential has changed for our industry; it remains focused on delivering the best experience possible for everyone - whether that means gaming, non-gaming, or some combination. Guests will continue spending their money in both areas. Still, they’re becoming more selective about where and when they spend, often seeking the best value with every transaction, be it at the shows or on the casino floor — all the more reason to have a strategy that encompasses both. And in particular, for Millennial and GenZ visitors, integrating a non-gaming guest experience is still critical to maximizing resort revenue.