Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?Go
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality businessGo
Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.Go
Hospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.Go
Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.Go
Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partnerGo
You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.Go
A leader in casino hospitality management solutions who respects the sovereignty of your nation.Go
Smooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.Go
Delight students, visitors & faculty, Retain staff, Grow marginsGo
Delight residents & visitors, Retain staff, Grow marginsGo
End-to-end foodservice management software solutions for optimum productivity and profitability.Go
Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.Go
A Recipe for Success. Seamless Technology for Restaurant Management.Go
Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.Go
Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.Go
Watch and learn what Agilysys customers have to say about their experiences with our solutions.Go
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.Go
Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.Go
Watch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.Go
Important research and studies from across the hospitality industry. Find out what thought leaders are saying.Go
Find out how to engage with the Agilysys Support team.Go
See what Microsoft products and versions are currently support by Agilysys.Go
Find our EFT payment information.Go
Submit your Return Merchandise Authorization request.Go
Place supply orders for the most commonly required items.Go
The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into half a dozen or so personas when numerous traits make up a single guest profile.
Forward-thinking hoteliers have found a way to overcome the challenges of delivering personalized service with data management. They’re creating custom offers and experiences driven by individual guest profiles and preferences data. Each guest should ideally receive a unique incentive, and it all comes down to the data. After all, business travelers are not likely to respond to offers that are designed for guests who are planning vacations.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
Capturing guest patterns and preference data is possible in a modern, cloud-based property management system (PMS). In addition to the typical guest demographics captured, other essential information includes things like booking frequency, loyalty points, and total spend per guest. Let's call it "Profile Data," and it's a strategic way to predict the needs and expectations of guests. The PMS provides a complete view of the guest story — more than any other solution available. Borrowing insights that can define how the guest journey might take place, hotels translate the PMS data into action — for instance, offering a similar guest to returning visitors, which also demonstrates appreciation and familiarity.
Of course, the more detailed the data, the better the chance of striking a deeper chord and encouraging engagement. Travelers expect customized service, and hoteliers who provide a focused guest experience will see increased revenue and loyalty since offers are relevant to each individual. Better access to better data makes hoteliers better at understanding their guests.
November 08, 2022
As 2022 comes to a close, we look ahead to the hospitality industry events planned for the coming y