A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
3 Helpful Tips to Protect Your Guests and Your Brand
When guests check-in, security shouldn’t be on their minds. However, as the industry has become an attractive target for fraudsters, hotels and resorts should make security a high priority. It’s necessary to evaluate security programs regularly, and today we share a few tips to consider:
Monitor Loyalty Account Use
Loyalty account takeover is a growing challenge as fraudsters know reward redemptions typically aren’t scrutinized as rigorously as traditional payment transactions. Your most loyal guests often accumulate high reward balances, making their accounts vulnerable to exploits.
Preventative Actions: Keep an eye out for account misuse. Train staff to recognize out-of-character guest behaviors. You can also adjust your loyalty program redemption strategy to align with that of your payment transactions. Using consistent strategies can help minimize upsetting your most loyal customers.
Safeguard Against Data Breaches
Any breach of data is unfavorable and can impact your business in terms of revenue loss and brand discrediting. In some property management, point-of-sale and other systems that process credit cards, CVC numbers may be logged, making them accessible with minimal access controls.
Preventative Actions: Work with reliable property management providers and a payment transaction system that allows you to collect payments securely. Look for technologies that employ – or integrate to those with tokenization and confirm that your technology partners are PA-DSS, PCI-validated providers where applicable. Vulnerability scanning is another important measure that will help protect your brand. If you have recently implemented or updated your PMS, accounting system or sales and catering system, it’s time to perform a vulnerability scan.
Breakdown the Departmental Walls
IT and Security should work hand-in-hand when it comes to protecting your business. Without a collaborative approach, it’s difficult to know where you might have security gaps. While the IT team is focused on delivering a scalable, flexible solution architecture to ensure you can run your business effectively, the Security team oversees cyber and network protocols, and controls access to physical property areas.
Preventative Actions: Each department is equally critical for effectively deploying and maintaining the most advanced secure business protocols. Foster interdepartmental relationships by placing the two departments under the same reporting structure. Alternatively, you can conduct regular interdepartmental security meetings.